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214 Topics
Being charged for an unknown account
Hi all, I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account. We think it might be an ex staff member who paid for the account and didn't cancel their subscription before leaving. How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again. Thank you.Solved18KViews1like120Comments
Why does Dropbox keep emailing me about billing after I've downgraded?
Don’t know who is supposed to look at this, but I canceled my subscription to Dropbox (I wasn’t using it; I don’t need it.) via the Apple app just like the website tells me to do. Since then, I have been getting harassing emails from the Dropbox billing mail bot telling me they can’t bill my credit card. No sh*t Sherlock … I canceled the subscription … and I did it before the renew process was to have begun. So why are you sending me emails, multiples even, each day when I have followed your process to unsubscribe, downgrade, and cancel billing? Now, I’ll be happy to pay Apple for the extra storage space if and when I need it.Solved8.5KViews3likes21Comments
I foolishly took a free 14 day trial for dropbox pro.
Having taken the free trial im still only getting access to my original dropbox basic account. I received an email stating my 14 days trial has started. As i cant get to use it i obviosly want to cancel it before i get charged at the end of thr free trial. But the method(s) given to cancel the trial do not work for me. So how can i cancel the free trial and make sure i wont be charged for something i wasnt even able to try out ?Solved7.8KViews0likes5Comments
How to disband my team?
Dear, I want to disband my team in a Dropbox Business Standard account. Your instructionshttps://help.dropbox.com/teams-admins/team-member/locked-state#disbandstate that 4. ClickSee next stepsin the red banner at the top of your screen. 5. ClickCancel Dropbox Business and disband my team. However, these options do not appear when I enter the Settings page of my account! How do I get to the Cancel button? Regards, Bert4.8KViews0likes4CommentsMy account got downgraded - can you help me?
I received an email 2 days ago telling me I have until September 6th to pay for my next month of Dropbox Pro. I was downgraded this morning. I need it upgraded again until the said date. I plan on paying for the next month before then.Solved4.3KViews0likes18Comments
Can't access my account to delete the payment linked to it.
I have a paid Dropbox plan on an email address I've deleted. I can't access my email to get the confirmation code to log me into Dropbox. I'm trying to cancel my subscription and delete my account. I can't contact support as I don't have access to my paid plan. My bank can't cancel the payment as my card is linked but it's not a direct debit.Solved3.9KViews1like13CommentsDowngrading from Pro. How to save and download my account's content?
Hi, community, I hope you can help. I have been a Pro subscriber for some years, but am now living on a pension and frankly need to reorganize the way I work. So I have decided to go for Basic, to keep the positives of Dropbox sharing, but not the costs of storage. So how do I go through my folders, tick off all boxes and save them simply to an external harddisk og stick(s)? I only seem to find instructions that tell me to download every file and save it separately, and then delete one by one. There must be a simpler way! I have about a week left before I am shut down, but have lost a week blundering my way around this! Hopefully, inkaneSolved3.2KViews0likes12CommentsSubscription paid but not recognised
I paid for one year’s subscription of Dropbox Plus on 27 May through Apple Pay (but my card was only charged on 31 May). I saw on my Dropbox account that it has been upgraded, with a pop-up message that the annual review will be on 27 May 2024. I also got a receipt from Apple. However, I received an email from Dropbox saying that my free trial has expired and the usage has been exceeded. I tried to request help on billing or to get customer support on the app but it kept going in circles. I am getting frustrated. I don’t want to lose the files or to pay again. What can I do?Solved3KViews0likes27Comments
