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Restore
1384 Topics
Preventing folders from being moved
Looking for a way, as admin to a shared folder which contains sub-folders, to keep other team members from accidentally moving those sub-folders. Part of it is education: novices do not grasp that by moving a folder to their desktop (for whatever reason) they are moving it out of DB and visibility to the rest of the team. This has occurred a few times, and as the team grows, it would be better if admin could lock a folder's POSITION. Probably would be a benefit to keep the folders from being renamed, but that is less likely to happen. Users should still be able to freely work with and move files as needed within the locked-position folders. Maybe there is a way to do this that I'm not aware of. Third party folder manager (those I reviewed are focused on encrypting, password protecting and/or hiding folders)? Any advice would be appreciated.23KViews51likes45Comments
Ability to compare different versions of a file from the version history
There are many times that I have wished that I could see the differences between two versions of a file in the version history. I know that there are other ways to do this but they either don't work all the time or involve me giving someone/thing else access to my dropbox files. I really think this would be an excellent and often used piece of functionality.7.6KViews33likes6Comments
Option to disable delete confirmation popup when deleting online-only files from desktop
When deleting "online-only" files or folders, I got asked for confirmation with a pop up, but there is no "do not show this next time" checkbox. I know what I'm doing when I delete files and I don't need Dropbox to babysit me. How can I make that popup go away forever?17KViews27likes39CommentsWith a 300k File Limit - Does Dropbox Really Provide Business Solutions?
For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support. Now, I know what you are thinking. The article hotlinked everywhere says anything above 300,000 files will have degraded performance. However, the problem is much deeper than this. The dropbox desktop application often crashes, stops syncing new clients - and sometimes stops syncing old clients. I've opened multiple support tickets on this issue, on the crashing issue, on the sync issue - and I keep getting told by the support teams the same answer. They will not support me with more than 300,000 files - and they close the tickets. So, I ask in seriousness, most businesses have far more than 300,000 files they want to keep available through cloud solutions. OneDrive, Google Drive and many others have no file support count limit - in fact Google Drive has some pretty sweet optimizations for working specifically with millions of little files. Anyway I've spent the last month trying to get Dropbox support to address the crashing issue (we are at about 40% of the 1TB limit, with around 3 million files) and I keep hitting a brick wall with them. Fortunately, it comes at a time where we haven't yet purchased Dropbox for Business. Today, I cancel my many many many years old Dropbox subscription for favour of a new vendor - but I have to ask... what exactly does Dropbox provide for Small Business? Do they actually support more than 300k files for business clients? Because they sure don't for pro users. And I'd like to be able to make informed suggestions for my clients (we do a lot of consultant work). I've had a lot of other issues over the years, including their support system based around Zendesk no longer sending emails and support teams blind closing tickets. I asked many times to have them address this issue as well - and they do not. Not to mention support tickets getting generated 4 or more times on submission to Zendesk. We've even had large groups of files vanishing with a Server Error 500 when trying to restore, causing us at one point to lose over 100,000 files. The cause was never determined and took almost 20 support requests with them repeatedly advising me they were restoring the files (after lots of apologies later, the files were still never restored). So seriously asking, is the business package really a business grade solution? Minor update : After 3 years of reporting issues and logs, I caught one of the many repeat crash errors in a debugger today. The dropbox team needs to learn how to wrap their file operations in a try catch and how to fix their own server 500 errors. After being refused support again, we left dropbox and I've never looked back PLEASE NOTE BELOW: I have NEVER accepted this as the solution, nor do I agree with their posted response. It is factually incorrect, and dishonest, and they marked their own response as the resolution - which it is not. The right answer is to switch a professional platform. We currently have over 10 million files stored on Google Drive, and we have not had an issue in the 6 years since we transitioned. Dropbox crashed and would not run (as shown above and proven in logs) after 300K with their support refusing to assist once you exceed the "soft" limit. It is not a business solution, it is incapable of it.Solved23KViews12likes76Comments
Randomly deleted files and folders
Anyone else experiencing files and folders being deleted from Dropbox without human intervention? I know that I'm going to get the stock Dropbox answer here that it can't happen, but I can explicitly tell you it does. What I saw was random deletions of over 10,000 files/folders in the space of less than 33 seconds. Even with the best will in the world - not to mention the fastest fingers - this just isn't possible. Especially considering that some complete folders, and in some cases just files within folders, disappeared at 13:30 BST yesterday, all within 33 seconds (according to the event log). The kicker is that the only person who has access to these files/folders is me - and I know for sure that I didn't delete them. I guess there may be 2 explanations: 1) I entered a fugue state and decided to delete all my work on a number of cases 2) Something is happening with the Dropbox software that either Dropbox don't know about or can't fix Been trying to get Dropbox support to assist, but got the usual default customer service answer of "it's not us it's you". Well, I know it's not me - so by extension it must be the software! Next step is to request a refund of my yearly plan as I cannot have something that intervenes in my workflow like this and then wastes half a day (and counting) trying to figure out what's missing. I guess the only silver lining is that I have a Dropbox business account, so files are kept forever. Small benefit, but a good one at this stage. So, after my long winded moan above, anyone have a resolution to stop Dropbox from deleting things from my folders? Or is it just time to move on to another provider? Finally, don't let anyone from Dropbox tell you differently (especially the "Super Users") as I can categorically say it happens. They'll tell you it can't, but I know for a fact that it can. Best of luck and hoping you don't fall foul of the same problems I've had.Solved30KViews10likes60Comments
TERRIBLE SUPPORT SERVICE
I am extremely angry withthe unbelievably bad service from Dropbox. The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US. Having opened a ticket 4 days ago, I have not had my issued solved, I have emailed the US consultant repeatedly for an update (he told me it would take an hour to restore my lost job folders,3 days ago), I have called the Support team repeatedly for a status report but they have told me they have no internal communication with the other department. HOW CAN THIS BE POSSIBLE? I ampayingtop dollar for Dropbox Business for the assuranceof seemless business operation but yet no one can tell me what is happening, I am not receiving replies to my emails, and nobody by phone can give me an update. I cannot work without my files. I wrongly believed that storing them in Dropbox alonethey would be secure. Does anyone know how I can reach I higher level of management to speak to someone who can help?Solved7.3KViews8likes31CommentsPrevent Accidental Moving or Deletion of Files/Folders
I accidentally moved my folders today by mistakenly clicking on it. My question is, is there a way to prevent this from happening, like adding a prompt if a folder is going to be moved or deleted? It will prevent accidental moving or deletion of files/folders.Solved17KViews7likes18Comments
