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425 TopicsWhy does Dropbox insist on renaming my files?
2020: "Stop renaming my files! (on auto phone upload)" by BoxyBeat https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Stop-renaming-my-files-on-auto-phone-upload/td-p/391599 Dropbox response was: "interesting indeed". Then they are like; let us learn what you have uncovered that we still don't know. Like, let's go out there and jump through the hoops together to confirm if the files are named based on when the files are created (recording starts) or when they are last modified (recording stops). What difference does it make? Just stop renaming people's files!? They go on to explain that this is the expected behavior... duh! They never explain why this is, even though the author specifically requested an explanation from Dropbox as to "why" this is. They said they moved the question to the "Share an idea" section. They closed the question for further comments so that anyone who feels the same way about this Dropbox misbehavior can start their own discussion about it, like I'm doing right now, and we can all pretend that no one really wants this "feature", because the discussion activity is low and no one is voting. They even go as far as closing supposedly "shared ideas" for lack of support by other members of the community of users, before it even has a chance to reach the right team at Dropbox, Inc. With so many filters along the way, I would be surprised if any Dropbox features is ever a direct result of user input. Dropbox has its own fixed ideas of how to do things, and that's how it's going to stay. Like it and use it, or don't like it and move on to using something else. This is the example of a shared idea that has been closed due to lack of support. 2021: "Stop renaming files" by Pete3000 https://www.dropboxforum.com/t5/Dropbox-ideas/Stop-renaming-files/idi-p/510186 Allow such ideas to stay open for a good while and see what happens. You will never get enough votes if you keep closing ideas and keep closing discussions. You will always blame it on lack of interest by other users, and users will keep creating new topics for the same old discussions, and keep sharing the same old ideas without it ever being forwarded to the right team at Dropbox, Inc. It's so obvious right now that you are genuinely not interested in what we users have to say or what we think of your apps and services. Not when you keep shutting us off, closing our topics of discussion and keep closing our "shared" ideas before they can gather enough votes and traction, and before they ever reach the right team. You're doing this on purpose. And that's OK. It's your product and your service. I just wanted to call you out and let you know that I can see through your charade and I don't agree with your practices. So let us have it... why are you changing the names of our files? And more importantly, why are you not allowing us to decide for ourselves if we want your app to change the name of our files or not? There is a way to set up naming conventions with Dropbox, but it does not apply to the mobile app and camera uploads. It applies only to the web and the desktop app (the option links back to the web for setting it up, there is no interface for it within the desktop app itself). "How to use naming conventions in Dropbox" https://help.dropbox.com/files-folders/sort-preview/naming-conventions Despite this advanced and elaborate way to exactly specify how to name and organize files in Dropbox (as long as you're not using the mobile app), and despite having several preset naming rules to choose from, having no rule at all is not a selectable rule or option. I am very disappointed with Dropbox right now. It feels like with each passing year I have less and less reason to use Dropbox. You have already reduced the number of devices allowed to sync from 5 to 3 (if I remember correctly) on the free plan. I wouldn't actually mind getting a premium plan if you did things a little differently and you got rid of the excess bulk you have invented in recent years like Paper, Transfer, Vault, Spaces, and what not, the list keeps growing. Dropbox has moved well beyond what used to be its core business idea, and it's far from working ideally, and I don't want to be paying for the things I don't intend to use.Solved13KViews13likes21CommentsSyncing dropbox files on Android - third party apps?
Hi everyone, As you may know, Dropbox doesn't sync files on Android any more as of last year or so (see this, for example). They used to be in sdcard>Android>data>com.dropbox.android>files, but the new "available offline" option stores them in the cache of the Db app, which other apps cannot access (you wouldn't be able to locate them with Files, for example), to ensure their safety, I would guess. The only way to use these files on your device apart from through the Db app is to "export" them after they were made "available offline" (so basically to properly download them locally), and it is thus impossible to do what Dropbox is meant to do in the first place : read and write synced files. I personally would like to edit note files on my computer and my phone and to get them synced by Db, but there seems to be no way to reach and edit locally stored (note) files with my note-taking app. The only workaround I found to this problem is using third party app that syncs files with your Dropbox repository, such as Dropsync or FolderSync, which were explicitly meant for that : "New files in your cloud account are automatically downloaded onto your device. [...] This is how Dropbox works on computers but not on Android. Two-way automatic synchronization should be an essential function of the official app. For whatever reason, it is not the case. Dropsync is here to fill the gap." [Dropsync app description] But then I am not too keen on adding more complexity to my workflow, increase the likeliness of some incompatibility or other "technical issues" to emerge in the future and, moreover, to potentially put my professional and personal data into more covetous digital hands than they already are in (free apps that manipulate my data? I sense what the product might be)... So my questions are : has anyone in here ever tried these solutions and did it work as planned? Any (unusual) worries to have regarding privacy with these solutions? And above all (@support people?), is there any way to circumvent the issue without these? Cheers13KViews8likes8CommentsAllow files to open without preview in the mobile app, like they used to.
Drop Dropbox used to open files with default apps without the preview function. That functionality has since been removed. That functionality was very helpful to those of us using atypical files such as the CBR files consisting of zipped images that can be opened with a specific viewer. The current version of Dropbox does not allow that and takes me to a "preview can't be opened" screen. I then need to go to several other screens to actually open the file. I would like the functionality to be restored. I know this problem affects users of other file types as well.6.1KViews7likes27CommentsTxt files now open in preview mode instead of the Dropbox Text Editor directly
My files are created as plain .txt files. In the past they would open directly with the Dropbox Text Editor as I had selected the Dropbox Text Editor as the default in the phone app. Now the files only show preview mode! Now must select the EDIT icon to edit them – using the Dropbox Text Editor. This occurred after my app updated to version 322.2.2. I have one device with version 320.2 – it still works as it should. Having Preview Mode open files 1st is a PITA! Might be ok for people that rarely edit the files. But I edit them dozens of a day – major annoyance! Dropbox preview mode - bug made out to be a “Feature”. Fix it!! Don’t need or want the bloatware nor the added “Features” that make an app more cumbersome to use. Not to mention resource hogs. Yes, I've noticed Dropbox taking more resources with every "update" How many apps & software that have tired this before and are now extinct? I now must find an alternative to Dropbox, then drop my subscription. Wow thanks - not.9.6KViews7likes25CommentsMobile: Exporting: "Save to Camera Roll"-option not available
Hi! I use dropbox to sync up my files from my computer to my mobile devices (iphone and iPad). When I tried this morning to save my files to my phone, I discovered that the "Export"-button was missing and had been replaced by a share button (profile with a plus sign next to it). So my question is: How do I download my files (images in this case) to my camera roll on my phone?Solved75KViews5likes27CommentsLooking for feedback on how the mobile app preview experience can be improved
Hi my name is Aska and I'm a member of the mobile app team at Dropbox. I'm currently working on improving the previews experience in our mobile app and I would love to hear some customer feedback on any of the following: Are there certain actions or workflows that are difficult to access on this page? What are some things that you would like to do on this page? Are you able to easily identify your file when previewing it? Does the page provide enough information about your file? What is your experience when it comes to opening and closing a file? And anything else that comes to mind This would help me get a better understanding of any issues with the file preview experience on mobile and hopefully assist us in make some improvements to how you preview files on mobile in the future. So if you have any experience with previewing files on mobile, be it good, bad or indifferent, I'd really love to hear about it. Thanks in advance, and have a great day!2.4KViews4likes0CommentsHow do I hide the sidebar/list column on the left side of the iPad app? Cannot find that option
How do I hide the sidebar? In the iPad app? The current one as of the date of this posting? I cannot find that option anywhere, and if it’s incredibly obvious and I’m overlooking it I will be upset with myselfSolved9KViews4likes7Comments