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Microsoft Office
312 TopicsWhy do I get a "Sorry, we could not find your file. Is it possible it was moved, renamed...?' error?
Error message states "Sorry, we could not find <filename>. Is it possible it was moved, renamed or deleted?" It has not been moved, renamed or deleted. Not all Excel files are affected but this is not the first time this has happened. I have 3 computers and all of them have this issue. I'm using Office 365 on all 3 computers. I would like to get a response from someone who has had this issue and how it was solved. Thanks in advance for your assistance. Regards, PhilSolved157KViews0likes23CommentsHow do I fix a 'Word cannot open the document: user does not have access privileges' error?
I have been using dropbox to store and access microsoft documents on my mac for months but out of nowhere this morning when I clicked to open a document I was told 'Word cannot open the document: user does not have access privileges'. I created the document so I don't see why there would be an issue. Does anyone have advice on how to fix this? Thank youSolved109KViews0likes24CommentsCannot Change Excel online date format
Hi, I live in Australia and I need to change the date format in Excel to the proper format. It currently displays as mm/dd/yyyy. I've already checked the date format of my Dropbox account and it is already set to dd/mm/yyyy/ How do I get Excel online to honour the correct format. PaulSolved26KViews0likes9CommentsUnable to edit word documents on iPad / Microsoft word
Hello, I am using Dropbox (v206.5) on my iPad (up to date with IOS 14.01) and for most word documents I am able to open them from Dropbox app and edit them in word with no problem. Periodically, when I open them, the document will open in word, but I am unable to make changes to the document (can't even type or change text). I have checked to make sure that the documents are not "read only" and I when I try to open the documents on another device (my iMac), I am able to open and modify the documents with no problem. I have also check to make sure that the documents are not open on any other device. I have also tried to uninstall and re-install both the Microsoft word app and the Dropbox app on my iPad. Any other ideas on what may be going on? thanks in advance.19KViews0likes27CommentsWhy do I need a license to edit Word and Excel files now?
So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an org that has a number of remote colleagues, we rely on being able to share and collaborate on our in-progress work. Having to pay for an essential embedded program on top of a subscription, without any warning, is not cool.18KViews3likes93CommentsCan’t edit Excel .xlsx in iphone (app is updated)
Hi, I hope someone can help me out. My iphone app version is 322.2.2 And I am trying to edit through ny iphone app an excel document (which I created on my Mac and is saved as an .xlsx. I click on rhe doc and then click “open” (which is in a gray box at the bottom) but I dont get the editing (pencil icon) option after that, I Can only share, save to Files ot print. I used to edit my documentes right there and the changes would be made so that when I accesed the document again either from Mac, ipad or iphone, the changes where up to date Hope someone can help me out 🙂Solved15KViews2likes16CommentsWord documents won't save to dropbox - goes back to 'Document 1'
If I start a new Word document ("Document 1") and go to save it to a Dropbox folder with a new name ("The saved document"), the document window will have the new name across the top for a couple of seconds and then it goes back to 'Document 1'. The file will appear in the dropbox folder but it will be empty. Same thing happens saving other documents - I end up with empty docs. Sometimes it appears to work if I save it to another dropbox folder rather than the one I want to save it in, or perhaps it's just that it works after multiple attempts. But I'm finding it's easier to not save to dropbox at all, but save to my local drive then copy and paste it over. It's annoying. I have no problem saving to OneDrive or to the C drive so it seems to be a dropbox issue. I have looked for solutions but can't find anything.14KViews0likes7Commentscan't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tells me to save a copy, when trying to do that I get the same error message. Up until the day before yesterday everything worked like a charm. I haven't knowingly changed anything about my smartphone's configuration, no new apps etc. Had anyone ever experienced this issue? Any ideas on how to solve it? Thank you! Andy14KViews2likes139Commentsfile explorer not responding when opening excel or word from dropbox folder
I just purchased a new computer with Windows 10 Pro. For some reason when opening any Microsoft Office product from the dropbox folder, the file explorer locks up and doesn't respond. From my documents folder or desktop, the files open with no issue. It is only from the dropbox folder. Tried all solutions that a google search gives me butso far nothing has worked. I have attempted more solutions than I can count. Looking for help.Solved14KViews0likes5Comments