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FAQ
74 Topics
Reactivate Deactivated Account
I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a way to reactivate that account and access the deleted files. I was told to sign up for the account again using the same email address and sign up for a pro account again. Now that I've done that I still can't see any deleted files. Any suggestions?Solved37KViews0likes30Comments
Can only install with "Run as administrator", possibly causing sync'ing problems
On Windows 7, my account is the administrator account, yet I could only install dropbox by running the install file 'as administrator' (right-click > Run as Administrator). I received a warning when doing this saying that Dropbox may not work properly but I was forced to ignore it because there was no other way for me to install. When I tried installing normally the install process would just disappear instantly with no error message or explanation. Nothing happened! So now I have it installed and my 'live' folder is not sync'ing to the files on my dropbox account. I suspect this is the problem I was warned about when I had to install 'as Administrator'. Is that likely to be the case? And how in the hell can I install Dropbox normally? I've searched the web and am very surprised not to find a solution to this out there. Surely it can't just be me who's come across this issue.Solved8.5KViews0likes11Comments
Setting up Smart Sync - not working
Hello all, I'm trying to setup smart sync on a windows 7 64 bit desktop. The problem I'm getting is right after it's done installing I get this box that flashes on the screen "Windows requires a digitally signed driver" . Then I click on the dropbox icon and it says Smart Sync is experiencing an issue... , and then dropbox proceeds to start downloading every file. Things I've tried, I disabled the anti virus, I've ran the intall program as as admin, I've set the computer to online only, I went into GPedit and regedit and told the system to ignore the driver signing. I'm at a loss. Please help, thank youSolved8.3KViews0likes5Comments
Unable to share folder since it contains a shared folder
Hello, I have created a folder with documents and folders that are labelled as: "Only You" for members. It will not allow me to share this folder though because it says "This folder can only be shared as a link because it contains a shared folder". I don't see any files inside this folder that are shared though. I moved a lot of information into this folder and unshared some people from documents to make all ONLY YOU. Does this take awhile to update before I can share with others? Not sure why its showing as I only have access but not allowing sharing... Please let me know how to resolve. Thank you!Solved7.4KViews0likes9Comments
