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Dropbox Pro
243 TopicsWeb Videos now supports auto-generated Video Transcriptions + Closed Captioning
Hey folks! My name is Derrick and I work on a team that improves the file preview and viewing experience at Dropbox. We are excited to announce two features on Dropbox.com to enhance your video viewing experience: video transcriptions and closed captioning. Here’s how to use: Simply upload your video to Dropbox and voila! Your videos will have auto-generated transcripts and closed captioning at your disposal with a click of a button. Even more so - watch videos shared from your colleagues - and copy transcribed segments to instantly quote them in a presentation. Tell me about your experience with our new features! We are all ears. Help Center Article URL:https://help.dropbox.com/view-edit/transcript-closed-captions12KViews9likes9CommentsWhat is going on with Dropbox on MacOS? Spotlight and Finder don't work!!
Dropbox randomly updated to some new version and said everything is moving to Library/CloudStorage or something like that, now I can't open files directly in Spotlight OR find using folder search in Finder (although global search "This Mac" works). Biggest issues: 1. Searching using spotlight and clicking on it DOES NOTHING! 2. If I am in a folder within Dropbox folder on my Mac, and I want to search for a file IN that folder using Finder, it doesn't find any file if I search using the search box in Finder, I have to click "This Mac" to find files but it finds files from EVERYWHERE when I only want to find files from within that specific Dropbox folder that I am currently in How do I fix this? I need this functionality working ASAP ! Moderated edited to remove swearingSolved8.9KViews9likes34CommentsCan't Drag and Drop into Dropbox from Finder Sidebar
I hope this is the correct place to post this. I commonly drag things from a local drive into Dropbox in Finder, using the sidebar, usually to upload for client access. It is a common enough action that the following problem is a significant workflow hampering. When I try to drag things into dropbox using the sidebar, it won't let me. A slashed-through circle icon appears. Why is this? Is it a permissions thing? Can this be fixed? I know it does no good, but I must be allowed a short rant. Dropbox worked FINE. I don't know why this new "update" needed to happen (demands of Apple's increasingly strict OS updates?), but it is just so frustrating when an "update" is not as functional as previous versions. Now I have to take 10 minutes out of my day to post about this in hopes that there is a fix. There are workarounds, sure, but you do this action 100s of times a day, the extra 3-4 seconds it takes adds up. Also it's a just a dumb problem to be having. Ok rant over.Solved6.3KViews8likes26CommentsHow to get started with Selective Sync
Welcome to the Dropbox Community forum! We're thrilled to have you on board, and we want to make sure you get the most out of your Dropbox experience right from the start. Today, we're going to talk about Selective Sync. What is Selective Sync? Well, selective sync is a feature in the Dropbox desktop app that allows you to removespecific Dropbox folders from your hard drive so you can save space on your computer. You can remove the Dropbox folders from your computer without deleting files; the folders you remove from your hard drive remain stored in your account ondropbox.com How to use selective sync Note: To use selective sync, you’ll need to have theDropbox desktop app installed on your device. To choose which Dropbox folders to store on or remove from your computer’s hard drive: Open your Dropbox desktop app preferences. Click the Dropbox icon in yourtaskbar. Click your avatar (profile picture or initials) in the top-right corner. ClickPreferences. Click theSynctab. UnderSelective Sync(Windows), clickModify orSelect folders to sync to this Mac(Mac), clickModify. Check the folders you’d like saved on your hard drive. Uncheck the folders you’d like removed. ClickUpdate. What is the difference between selective sync and online-only? Making your files and folders online-onlyalso helps save hard drive space. These files and folders will still be visible from your computer, but are stored in your Dropbox account online. Based on how you use certain files and folders, they can automatically be set to online-only. That's it! Now you can save valuable space for things that matter most to you, and learn how other Dropbox features can improve your day too! So, what do you want to see from us? Let us know!9KViews7likes18CommentsRetrieve your content more quickly with our new advanced search operators!
Hi Dropbox community! I'm a product manager at Dropbox working on the search experience on dropbox.com. Paid users already haveaccess to advanced search features like full-text search, OCR (searching for text within images), full-text search, and image search (searching for objects within images). However, this can often return a lot of results leading to a poor experience having to wade through and find exactly what you're looking for. So, we're happy to announce that we're adding a few new operators to help you retrieve your files/folders more quickly: title:(new lead)=> See results with only the specific words in title of the file title:"new lead"=> See results with exact phrase match in title of the file. Note that quotes only work with title searches and can't be used to match on content type:image=> Filter results by a certain types like image, video, document, spreadsheet, etc. type:jpg=> Filter results by a certain types like file extension like jpg, png, docx, etc. before:2022-01-01=> Allows you to see all content before a certain date. Uses YYYY-MM-DD format. after:2022-01-01=> Allows you to see all content after a certain date. Uses YYYY-MM-DD format. lead AND new =>AND operators will show results that contain both words. lead OR new => OR operators will show results that contain either words. To use these operators, login to Dropbox.com, click on the searchbox at the top, and start typing your query.You can learn more about our operators on our help center article here: https://help.dropbox.com/view-edit/search Note that there are some limitations: - This feature is Web only (for now) - Searches may return inaccurate results for contents of a file, certain images, and Paper docs if you're using the old release of Dropbox Paper. - Quotes will only work on file titles, not matches on content (for now) Try it out and let us know what you think! Thanks for your patience as we ship new features to improve your overall Dropbox experience! Rhut4.2KViews7likes2CommentsTell us what you think of the mobile search improvements
Hello! My name is Luke and I work on the Mobile app team at Dropbox. We're excited to share some updates that we've made to the Search experience on the Android and iOS apps. Here's what's new: Larger Result Thumbnails Modified Dates in search results File Sizes in search results Snippets for keyword matches within files Sorting results by newest or oldest Filtering results by File Type or 'Modified Date' We hope that these changes will help you retrieve your files more quickly and easily! We'd love to hear what you think -any feedback is welcome.4.2KViews7likes2CommentsIs Dropbox on web slow and fails often on you?
Hey everyone! My name is Ela and I’m a Product Lead at Dropbox. My team is looking to make Dropbox fast and responsive so that you can speed up actions and workflows without running into errors or failures using it. I’m looking to hear about your experience when using Dropbox in a web browser. Particularly, What parts of Dropboxfeels very slow to youand takes a lot of time to get done? What are you trying to do in the Dropbox web browser when you experience slowness? What are you trying to do in Dropbox web application when yourun into failures or errors? Please explain in detail. What type of browser are you running Dropbox on? Your inputs will help us make our product experience better.If you want to collaborate with us to shape up our product,please write “I’m ok for Dropbox to contact me by email” when you answer and we will reach out. Thank you!7.3KViews7likes3CommentsHow do YOU access Dropbox?
Hi Dropbox community - I'm a design researcher here at Dropbox. I'm curious about how you access Dropbox! How do you access Dropbox: the website,the desktop app (for mac/windows), and/or the mobile app (iOS, android)? For those you use, why do you use them? For those you don't, why not? Is there anything you wish you could do on one that you can't today? Why?9.5KViews6likes11CommentsDropbox Unlinked My Accounts Suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business Dropbox Removed: Your business Dropbox account was removed from this computer because your accounts were unlinked. Your files have not been deleted. ------ I would love to be able to link my two accounts, and continue having two separate dropbox home folders on my machine. Basically, I am leaving the country tomorrow morning and will have extremely limited internet access. I just need it to work how it used to, but I accept that I may need an alternate setup based on whatever Dropbox has changed. When I am signed into my Personal (free) account, it says I have 3TB of space, and the same for the Professional account. Within the settings menu the Pro account is called Personal Account, but when I check the billing plan for the Pro account, it calls itDropbox Professional. Any solutions? Many Thanks! (too bad this is my only option for customer support 🙂Solved9.6KViews5likes27CommentsiPad Files app not showing Dropbox folders and how I managed to solve this.
In working with a new iPad, I discovered that the Files app was not correctly connecting with Dropbox. No Dropbox folders showed up either in the Files app or in any other app with an open feature that would normally have been able to access Dropbox files. Oddly, when I clicked “Dropbox” in the list, there were no folders but I could add a folder and that new folder showed up in Dropbox on other devices (and in the Dropbox app on the iPad)! So there was some connection but not much… This is not an issue I’m experiencing on any of my other Apple devices (Mac or iOS). In talking with Apple support they had me delete the Files app, reboot the iPad, then reinstall “Files.” I did that, but to no effect. They escalated me to a higher level of support but while I was waiting, I also deleted Dropbox and reinstalled it. That solved the problem! So, if you can’t access your Dropbox folders and files in Files or in any of your other iPad apps, just delete and reinstall Dropbox—problem solved (at least for me, this time!)3.7KViews4likes4Comments