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Dropbox Plus
268 Topics
What happens to my files when I cancel my subscription?
Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important files which are not on my PC anymore and I should download them. Once I've done it, will I have a certain time to download everything? Or will all the files remain available for downloading?Solved102KViews5likes65Comments
Unsubscribe Dropbox Plus Trial from Google Play Store
I subscribed for Dropbox Plus Trial from Google Play Store. I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need to unsuscribe in the next 48 hours but my Google Play Store subscription is empty, so I cannot find it to unsubscribe. Please help me, thank you!Solved17KViews0likes22Comments
Dropbox personal professional vs. business standard
Hi I would like to know how the community comparing these two plans. I already have dropbox personal plus and my company give me a dropbox business account. However, I really want to use smart sync in my personal folder. Of course, I can save my files in dropbox business folder, but I just don't want. So, there are two options for me, personal professional and business standard. I only want to use smartsync in my personal files, which option is the best? I see that business standard is even cheaper than perosnal pro... How the community members comparing two? A little bit confused.Solved17KViews0likes3Comments
Family plan is too expensive for what it offers
While I would like to have the ability for my wife and I to share a combined account with our own individual logins - it's not worth the extra $80/year, almost doubling the cost for only a limited increase in features. If it came with double the storage I might consider it, but even then I'm not sure I need that much more storage at the moment. Please reconsider the pricing on the family plan as I will never upgrade at anywhere near that price. It makes more sense to just have 2 Plus accounts since it comes with the extra storage. With the amount of competition out there for similar cloud storage, it's getting more difficult to justify the cost of dropbox, so I was really expecting a minimal increase in price, if any at all versus the Plus plan I am currently paying for.13KViews21likes32Comments
Something went wrong message when trying to pay for upgrade
I have been directed to seek your help paying for an upgrade on my account. I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, but the black box is spinning and the submit button is grey and there is a pop-up that says 'Something went wrong. Please refresh.' I was direct here when the support request by email only allowed for cancellations or refunds, which seemed to mystify the person advising me via chat.13KViews4likes121Comments50% Off on Dropbox Plus
Hi there, I was going to upgrade to the Dropbox Plus plan on my mobile app and was given an option for 50% off on opting for the annual plan. However I went on my desktop to opt into this as I needed to download a few pictures/videos but now it's not offering the 50% if I pay for it annually. Is there a discount code I can utilize?12KViews0likes3CommentsIlegal credit card usage
My conversation with Kim over someone using my credit card to start an account on Dropbox. Buyer beware. And if this conversation is deleted, I'll be posting about it on the major news services! Ticket #8516958: DB: $99.00 charge on my credit card that I didn't charge! You can add a response by replying to this email. Please be sure to reply with the same email address that you used to originally contact us. Kim, Nov 4, 9:25 PM PST: Hi Paul, Thank you for contacting Dropbox Support! My name is Kim and I'd be happy to help you with this charge! Dropbox currently only offers phone support for Business Standard, Advanced and Enterprise subscribers however, I am more than happy to assist you via email. I don't see a charge for your account at [personal information removed for security purposes]— is it possible that you have another account under a different email address? You can look up a credit card charge with our credit card self-serve lookup tool here: https://www.dropbox.com/payments/find_receipt However, if you cannot find the charge in question, or if you have additional questions to that charge, I will need all of the following information for security reasons: • Card type • First six digits of the card • Last four digits of the card • Full name on the credit card charged • Date of charge • Amount charged • Billing postal code Additionally, if you have the 12 character alphanumeric transaction ID shown on your bank account, please send that on. Alternatively, if you paid with PayPal, I will need the PayPal transaction ID. You can find this ID by logging in to your PayPal account and clicking on the transaction in your account history. Thank you in advance, looking forward to your reply! Best regards, Kim Kim, I've found out that there's a charge from last year also. At the time, I was in the middle of renovating a new home and had so many charges happening that I didn't catch the first charge from Dropbox. I've checked several email addresses that I use and none have replied with a password reset email. Card type xxxx • First six digits of the card xxxxxx • Last four digits of the card xxxx • Full name on the credit card charged Paul Day • Date of charge 9/30/17 -xxxxxxxxxxxx 10/4/18 - 141-xxxxxxxxx • Amount charged $99.00$99.00 • Billing postal codexxxxxxxxxx Another reason I know this is not my charge is I NEVER use any auto renewal service. Thank you, Paul Day Hi Paul, Thanks for getting back to me! I was able to look up the account based on the transaction ID you kindly provided.. The email address associated with the account is[[personal information removed for security purposes] This charge is for a Dropbox Plus subscription on an annual payment plan. Please let me know if you would like for me to go ahead and cancel the automatic renewal of this charge on your behalf. Thank you in advance, looking forward to your reply! Best regards, Kim Hi Kim, Thanks for clarifying that this is not my account and somehow someone was able to use my credit card illegally. I expect a full refund of $198.00 as thiswas obviously not me using your service. If I don't receive a full refund I will pursue legal action against Dropboxfor notproperly verifying the owner of a credit card during purchase. If it's happened once, I'm sure it's happened beforeto others. MayI suggest that you contact local authorities to track the person who is fraudulently using your system to recover your lost funds. You have their email address and I'm sure that your system tracks their upload IP address also. Thank you, Paul Day Hi Paul, Thanks for getting back to me! I'm afraid we cannot provide a refund for this charge. However, I've just cancelled the subscription and the account will downgrade to the Basic plan at the renewal date. Feel free to contact me if you need further assistance or have other inquiries. Best regards, Kim Excuse me, YOUR NOT EVEN GOING TO GIVE A REFUND? and you know that the charge was ILLEGALLY placed. Oh, and your so unconcerned about the theft that your going to DOWNGRADE the account, not close it and attempt to go after the person who used my credit card illegally. NO, that would make too much sense. WOW, is that ever smart and howNOT to run a business. BOY, first this email chain will be sent to the credit card company so that they'll see you're at fault and then I'll get my money back. In the mean time I'll start posting about Dropbox and how they're letting stolen credit cards used on their system and then seem totally unconcerned when notified. As proof, I'll be attaching this email post to all posting. We'll let the public decide, like on the Dropbox forum first. Paul Day Now I ask you, would you expect a FULL refund if you were in my shoes? Also, Kim seems totally unconcerned that Dropbox is not properly venting CC#s when being used on their system. Paul DaySolved12KViews2likes15Comments
How do I cancel my Dropbox Plus Trial?
I followed the directions here to cancel my trial: https://www.dropbox.com/help/billing/app-store-subscriptions But I don't see the option within the App Store that will allow me to toggle the Automatic Renewal to "Off." I also tried following these instructions: https://www.dropbox.com/help/space/cancel-plus But when I go to my Account page, there's no link to "Cancel Trial." I feel like I'm running in circles with this. My trial is set to expire in the next 48 hours and I want to make sure I have cancelled so I am not billed for a renewal. Thank you!Solved11KViews1like14Comments