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Business Admin
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Downgrading from Dropbox Business to Dropbox Basic doesn't allow me to use Dropbox anymore
Hello, I write here about my problem with the hope somebody can help me. I always used Dropbox Basic with 2GB storage. With the same Dropbox profile I upgraded to Dropbox Business for me and my team in the office 4 years ago (6 persons in total). This month I stopped Dropbox Business since we started to use a physical storage in the office – before downgrading I deleted all the files from my Dropbox Business. Now I thought I could keep using my Dropbox Basic with 2GB storage but all the files I deleted are still in the bin and I can’t permanently deleted them. Somehow it’s written that I am still using 53GB of space but I can’t get rid of these files because I have no authorization anymore. I guess these files will remain in the bin for few months and probably they block my Dropbox Basic storage. Should I open a new Dropbox Basic account with another mail? Or is there a possibility to solve my issue? With Dropbox Basic I can’t even get in contact with the support and somehow I’m stucked... I am very grateful for any help - thank you!Solved27Views0likes5Comments