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I have been paying for a subscription but my account got deleted due to inactivity
even though i had not actively used it in quite some time.... I now come to find out that if i haven't "logged in" , my account has been deleted ? ( that makes sense - let's delete an active paying customers account ?!?!? ) So now when i try to call support it says to log in and request a call back. However when i log in , it prompts me to set up a new Free account - WHICH DOESN'T PROVIDE THE CALL BACK FEATURE !?!?!?!...... You can imagine how frustrated i am and the fact that this company just keeps taking my money even though they deleted my account is infuriating. How can i get someone from DropBox to help me with my account ?
I was charged for an annual plan, but I didn't sign up for it
Hi my credit card has been charged AUD$184 via PayPal. However I have not signed up to a yearly subscription and there is no register of this on my account nor has there been an invoice sent. I did not authorize this charge. Please help. I cannot fix this through support as I do not have a 12 digit credit card transaction id and cannot sort this out through the support centre question either. Thank you
How can I get a refund for a trial that wasn't cancelled?
I attempted to cancel a free trail last night only to discover in the morning that the trail was NOT canceled and the payment went through. I am currently going through a particularly difficult time and quite literally do not have the money for this. All attempts to get in touch with Dropboxn have failed as I guess they just don't have customer service. I have no idea what to do.
Cancel subscription without access to the account.
Hi Everyone, I need help to cancel a subscription made on an account of a company for which I dont work anymore (no possibility to have access to the email service provider) therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it? I already sent an email to supportand received an email saying it was an automatic inbox. I don’t find any answer to my issues in the faqs - learn - forum or billing questions. I would like to reach someone from the team to cancel my subscription (and the monthly payment). Thank youDropbox Plus fee being charged despite account showing up as a Dropbox Basic user
I received the below automated message today so logged in to cancel my account. However, my account info tells me that I'm a Basic user and not a Plus user. Therefore there is no way for me to -cancel the Plus subsciption. Would appreciate any piece of advice on how not to get billed for my subscription, (which I apparently don't even have, according to my account info) thank you! ----------------------------- We hope you've enjoyed being a Dropbox Plus user! Your subscription will renew automatically on December 1, 2024. Keep doing more with Dropbox Plus: Plenty of space for all your stuff Control over who sees shared files and links Peace of mind when devices go missing Your subscription will renew on December 1, 2024, and again each year, until you cancel. If you’d like to cancel your subscription, access your account settings. You may also contact support at any time.
Two unknown charges from Dropbox
Hello, I got two unknown deductions by USD on November 1 and 4 from my European bank account, and those were made by Dropbox! I had never used any Dropbox service and even didn't have my account. (Now, I just created my account only for requesting the solution, as it doesn't have any customer service email or phone number.) My bank requested recovering those payments, but today on November 13, I got another alert of Dropbox fraud! As I will never want to use Dropbox, please give me the comprehensive solution to STOP the deduction from Dropbox in the future! Otherwise, I have to keep requesting the bank and credit company to refund.We already paid for our Business plan, but now we're being asked to pay again.
Hello Dropbox Support Team and Community, We are experiencing a critical issue with our Dropbox business account that urgently needs resolution. Less than a month ago, we encountered a problem with adding a payment method to our account. After considerable effort, this was resolved, and on November 23, our credit card was successfully charged, extending our account through 2025. However, despite this confirmed payment, our account has now suddenly been blocked, and we are being prompted to pay again. Additionally, we have found it impossible to get in touch with Dropbox support through any direct channels. This situation is completely unacceptable as our business relies heavily on Dropbox for its daily workflow, and this disruption has brought our operations to a standstill. We urgently need our account access restored without any further charges, and we also request a proposal from Dropbox to compensate for the impact this has caused to our business. Dropbox team, please treat this matter with utmost priority. We need immediate assistance to resolve this issue. Thank you in advance. Sam - The Productioneers
