We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
External users prompted to join team when shared a file
Dirty practice from Dropbox to prompt a recipient of a shared file to be asked to join your team. This prompt confuses the recipient of the file who requests to join the team and therefore Dropbox gains another paid user. This user (from another company) if added to the team by an overworked I.T. dept who isn't paying attention, then gains access to the company files. Please re-work your prompt system and remove the option to request access to join the team. We can add members to the team from the admin console and this is the most secure way to do this. This fault is obviously a great way for Dropbox to gain 'accidental' paid users at the expense of security. I receive a few of these emails each month and each time it's just Dropbox testing myintelligence again to see if I will accidentally add a totally random person to access our company files by mistake. This is absolutely not secure file storage and is designed to be misleading. It is frustrating that Dropbox is actively phishing. Disabling the ability of a user to request to join a team (from outside your company) would resolve this. It is hard to imagine a scenario where you would want to add (and pay for) an external user to your team. If you did need this feature, it would be a deliberate action and the cost involved would need to be approved (an ongoing subscription - the worst kind of cost). Email requests from external users would of course be ignored and make no impact on the purchase of the license. The current short term fix i can suggest is just setting Dropbox emails to block/spam/autodelete. Thanks for reading this far.
How can I rotate users with a fixed number of licenses in a business plan?
We are small organisation where three people from the management should share documents. We decided to purchase Dropbox Business with 3 licenses. One person created the Dropbox account, and automatically became ADMIN. His email become the address used by Dropbox to communicate the issues affecting the whole team. Other people were invited by admin via invitation process. Now - in this organisation, management regularly rotate - one or more people leave the management, other people enter management. At any given time, there are at most 3 people in the management. What is the correct procedure to manage Dropbox accounts in this scenario? For example - when Admin person is replaced in the management, how to transfer ADMIN role to differrent user? There are two scenario variants: a) tranfer ADMIN role to already existing user b) transfer ADMIN role to newly added user - this, however, temporarily increases the number of users by 1 🙂 How to solve this?
Dropbox external collaborators report is missing some data
Hi Team We have the external collaborators report from DropBox which gives half the data. 1st half of the data - It gives the email addresses of external collaborators 2nd half of the data - It gives the Display name of the External collaborators and the Domain name But this data isnt useful. Can you fix this from backend ? Thanks Shankar
I need assistance with accessing and managing my team account
Hi! I am trying to get my music organization/band to use dropbox more efficiently & effectively. I have an enterprise plan but it doesn't seem like there is anywhere in the user interface for me to create or manage teams. I wanted to add phone support so I could call dropbox but i don't even see that option in my Settings console. How can i talk to someone who can help me figure this out? I'm talking to chatGPT but none of the directions i'm getting are accurately reflected in my user interface options. I have had a personal account for a long time that has 5TB of storage, and then recently this year i upgraded to a TEAMs account through Rekordbox (DJ software) which gives me and additional 10.5TB of storage, and i attempted to merge the accounts. It seems tho, that my admin options are only reflecting my personal account and not my Teams/Enterprise account. I'm running in circles on the website and need assistance. Thank you in advance for any help or direction.
Transfer ownership of files from a disconnected user to the whole team
Hi. I need your assistance please. I am trying to move some files from an admin's personal account to our Team folder so that all the users in the organisation have access to these files. The folders are owned by a user who has been 'Disconnected'. The user has not been 'Deleted', so I don't seem to have access to the 'Manage files' option to transfer ownership of these files. As a result, I can't move the files. I am an admin of the organisation, trying to do some cleanup! Is there any way around this? Please let me know if you need any more info. Thanks so much.
How about allowing permission to change the top level folders selective?
I can no longer create new folders directly from windows exploer in my dropbox teams account, which is very inconvenient. This may be useful if you have many teams accounts in that it prevents folders from changing location or disappearing due to mistakes, but for my usage it is more of a disadvantage. Instead of making it impossible to change to the main folder by default, could the permission be made selective?Move files to the new Personal Folder (as Admin)
Following the update to the new Dropbox file system (Changes and updates to your team account - Dropbox Help), users now have their own "Personal Folder". Before this change (and as Dropbox did not have this feature), we had created an Employee Team folder with a subfolder for each employee, and they had sole access to this folder as their personal folder space. When the new file system was rolled out, users lost access to the old personal folder and needed to get access again by making a new selective sync. As the Admin, I would rather move the contents of the old subfolder into the new Personal Folder instead of asking 200+ users to again sync the old folder and cause potential confusion between these two setups. I would like to do this through the Admin console. However, I cannot locate where I can manage a user's Personal Folder or move content into that, from another folder in the team folders.
