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21 TopicsWhy is Free Storage Space Removed by Dropbox?
I've been reading through some community posts, and a few people have said similar to the following: They have a free account, have storage of over 20GB, but Dropbox has messaged them to say the space will be reduced back to 2GB. Why is this? I don't want to go to the trouble of referring people to get more space, then have Dropbox message me and tell me the space will be removed. Does space get reduced if you don't use it after a certain amount of time or something?Solved15KViews1like31CommentsPaid for upgrade through iOS app and got nothing
Last Wednesday: 1. In iOS app, selected Upgrade Account and selected “$9.99 a month.” 2. App charged me $99.99. 3. Dropbox account stayed at Basic. Since Friday, been trying to find out what I can do to get my account set to Plus. But Dropbox claims it’s Apple’s issueand Apple’s troubleshooting says that I have to contact Dropbox. I have tickets open with both Apple and Dropbox, but neither have been answered. In the meantime, I have run out of space for a client project. Any tips for how I can get the upgrade I paid for?Solved5.1KViews0likes11CommentsOffered 250gb free storage - How to activate?
I've logged into the app for the first time on this device and I was greeted with the offer of 250gb of free storage without upgrading, but nowhere can I see how to activate it. Any ideas? There is a support page for a checklist, but that doesn't take you to any checklist. Strange!2.2KViews0likes5CommentsClarification Storage Quota Full but no changes after deletion of files.
Hello, I am having an issue many seem to be having where my quota storage is full, but not matter how many files/folders I delete (whether that's team shared, shared with me, or personal) nothing seems to change quota storage overall, while my other storage indicator under my profile says I have deleted files. I've attached two screenshots here, but hopefully someone can clarify how I can regain my quota space back. I'd prefer not to go from paying $600/yr to $1,000 for the upgraded business plan. Thank youSolved2.1KViews0likes4CommentsHow do I delete old devices from my account
I have free Dropbox on my desktop which shows I have 34.59 MB of 2.75 GB available; However, on my iPhone app I have 4 more devices listed from many years ago and am told I am over the limit. I only want to have the 2 current devices on my app. When I click on the "Or remove some devices" button, I see a list of the old devices, but cannot click on them or delete them at all. Can anyone tell me how to delete these old devices off the mobile app? Many thanks in advance.Solved2KViews0likes3CommentsQuicken User free 5 GB space is gone
I activated a coupon code several years ago for 5GB of free space that is offered to all Quicken users for file backup. I recently noticed that I no longer have that 5 GB of extra space (and I have only one Dropbox account). When I enter the Dropbox code that I get through my Quicken account, I get a message that the code was already used. I'm unable to get another Dropbox code from Quicken for the free 5GB and no one at Quicken is able to resolve this issue. Quicken Customer Support gave me a Dropbox Customer Service phone number, but when I called it, I got a strange advertisement offer for some store. Quicken states on their product info that I'm supposed to have this Dropbox backup space as long as I have a Quicken subscription, which I currently have. Anyone know how I can get my 5GB of free space back or how to contact someone at Dropbox to help resolve this issue? Chatbot wasn't helpful. I tried posting this to someone else's post about the same issue, but didn't get any reply, so I'm trying again with a new posting of my own.1.7KViews0likes6CommentsReferral Bonus
Hey everyone! So I referred my friend a while ago. He directly created a dropbox account using my referral link and a downloaded the app (months later) on his computer. His PC did not previously have the dropbox application. When I go to my settings and look at the bonuses I got from referrals, a "waiting to install" shows up next to his email. Any help? Thanks!1.3KViews0likes5Comments