You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Error Message on accessing App
I have changed my password on the web page but I cannot access the app using the same user and password. The message says "incorrect email or password". I have checked and double checked my entry data and it is most definitely the same as the data used to access the web page. Anyone advise me on how to access the App?
Nothing works to enable smart sync
I have a Dropbox Plus plan and am running Windows 10. My PC is out of space and I need to get a lot of the Dropbox files off my PC. I've read Help articles & posts in the community, and nothing is working. I have downloaded and run the Dropbox installer 5 times, and there is still no icon in my system tray. When I click the Dropbox icon in my menu bar, it just opens my Dropbox folder. On Dropbox.com, when I go to my account and click "General", then look at "Preferences", there is nothing about syncing preferences. I have exchanged several emails with Dropbox support, but they say that I must go through my computer and delete all the files that are located both in Dropbox and also locally on my computer. I think they are misunderstanding the problem. I need to use smart sync to get the Dropbox files off my computer. I do not need to also get the duplicate files off my computer. The Dropbox files ARE my duplicates. I'd appreciate some guidance. Thanks!
