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Account Access
1100 Topics
Can't access email to get 6-digit code
I can login successfully, but needs me tocheck6-digit code in email. Beforeimmigration, login dropbox never needs me to check6-digit code in email. After immigration, it needs me to check6-digit code in email. (same computer) My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the6-digit code. I only want to login Dropbox without check email 6-digit code, so what can I do? ThanksSolved54KViews4likes429Comments
Reactivate Deactivated Account
I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a way to reactivate that account and access the deleted files. I was told to sign up for the account again using the same email address and sign up for a pro account again. Now that I've done that I still can't see any deleted files. Any suggestions?Solved37KViews0likes30CommentsDropbox acquires Boxcryptor. What will happen to all those files that have been encrypted?
Hi As most will know, dropbox has purchased boxcryptor. At this point my question is, what will happen to all those files that have been encrypted with boxcryptor ? Should they all be decrypted and wait for communication on how the transaction will be handled by Dropbox ? Boxcryptor was used to encrypt files using other cloud services, will this change ? Thank you very much RiccardoSolved33KViews3likes148Comments
Old account closed due to inactivity. What can I do?
How do I reopen my account after it got closed? I have one registered with my Yahoo account and it got closed on May 2nd and I want to reopen it so I can move my files to another account, This account is one I just made to post this.Solved22KViews0likes18Comments
[security] Got a Dropbox security code email, but 2-factor verification is *off*. Reasons?
Hey I received the following email yesterday, sent to the email address used for registering my Dropbox account: Hi [first name] [6-digit code] is your one-time Dropbox security code. Happy Dropboxing! - The Dropbox Team However, 2-factor authorization is turned off for my account. I just checked it again, 2FA was, and still is, disabled. A cursory glance at the source suggests the email was sent by Dropbox. I know sender addresses can be spoofed, but the URL in the email was the real one, so I don't see a reason to believe it's a scam/phishing mail. My question is then: Are there any other cases (other than on accounts with 2FA enabled) when Dropbox would send a one-time security code by email?Solved19KViews3likes22Comments
Old Email Account with gmail overwritten with google login.
Hello together! I need help and hope someone here can show me how to solve my problem... Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password. My account was created years ago with my Gmail Email and a password (not directly with the Gmail account, hope you know what I mean). Now, today I wanted to login into my dropbox account on my new phone, but i choosed to login with google and not log in via mail and password. Now a new account was crated with my googleaccount and I can´t reset my old password, because now I only can enter the new account. Pls help me. Thank you very much!Solved18KViews0likes34Comments
Not receiving verification email, how can I verify my account?
I have not been able to receive verification email or password reset email. I've addedno-reply@dropbox.com to my google contacts account. I've checked my spam folder. I've verified my address is correct. Please do help me sort this out Peter13KViews1like77CommentsInactive account
Hello, i have an old account and I think my last activity on that account was 2019. I can no longer sign in because I forgot my password, also there is no way for me to reset my password since the email address that was connected to my old dropbox was already deleted on google. I just want a clear answer, since i was inactive on my old dropbox account for almost 2 years, did you manage to delete my account and all my files? Please i need answers. Thank you so muchSolved11KViews1like6Comments
