We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
6-digit code not sent - want to find out if account still exists
hello, i have another old account - mail adress and password existing - but if i wanna login an it says the system will send a 6-digit confirmation code, i do not receive on. is there a way of checking what the issue is there. is there a way of checking if the account still exists.? thanks.
Can I recover my files once the account has been deleted?
So it's my fault I didn't realize how important the data was to me (photos and such) and should have just upgraded to the paid version. I relied on DB has just my backup for all these years. Now it's been deleted, is there any way I can pay to get the data recovered?
I'm not receiving any email from Dropbox in order to access my account.
Hello. When I'm trying to log in it says I will receive an email (I have yahoo), however even after a whole day there's nothing, spam folder checked, nothing. I try to go for the option to reset the password and still, nothing on my email at all! I need to access my account please, what should I do now?
I'm not receiving the security code to my email, so I can't enter my Dropbox account
Hello, I've been trying to login to my Dropbox account for days but failed. Dropbox said it sent security code to my email, but I didn't receive anything. There is nothing in "spam", I've added Dropbox email to my contacts but still failed. Can you please help? Thankyou
I'm not receiving the password reset email. What can I do?
Hi, can't recover my other (older) account, which is obviously associated to another mail. I tried to get a mail to create a new password but I didn't find anything in the "inbox" and "spam" folder. I've tried many times (I waited 24 hours because I tried too many times, but the situation is the same) Thank you for your attention.I clicked on a spam email, and now I don't have access to my Dropbox account.
Hi all, Accidentally, I clicked on spam email link received from fake Dropbox email address. Now, I lost access to all my Dropbox files, when I signed in back, it asked to reset the password, and then my business account downgraded to normal account and no files in it. Now, I cant reach customer care as its automatically downgraded basic account. Raised the issue with customer care through support portal, no one reached yet. One executive on the sales chat said, they will contact me on my phone, since 4 days they didn't reach me either. Complained to Dropbox Abuse team last week, no response from them. Can anyone help me, how can I contact Dropbox representative in this case? or Any suggestions how can i get the access back to my Dropbox?
Someone using my Dropbox?
I received an email assigning me a badge as a top contributor and the next day received an email with a badge as a new contributor. I have not used Dropbox in over 5 years. I cannot use any of the help because I don't have a plan. Of course I can change the email on my account but how do I stop Dropbox from sending me messages?Authorization code for business account.
I need to access a group account for a nonprofit I work for, not frequently but occasionally. As it is now, when I sign in from home to the group account, it sends email to the owner of the account and she has to send the code to me. But she is not always available, and sometimes I need to do something at night, and hate to bother her for the code. Is there some way to bypass the code, or can she authorize me to get the code for myself? I appreciate the need for verification for access, but it is a problem for me on this account... Thanks, hope you can help. <L>
