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The Mac M1 mess has highlighted just how detached the Dropbox Product Team appear to be from their customers, but also how paying customers can't assume Dropbox are doing the basics like updating cli...
I'm also started to feel that I'm not valued as a customer by Dropbox. Maybe they're too busy to make their enterprise customers happy, but like the Nokia example, they're not seeing that 3rd party clients are coming closer in terms of features, cross-platform feature parity and whatnot.
From my point of view, the following are true, and would like to hear Dropbox's official response on this.
- Linux users are bottom class citizens, and we just keep them on life support.
- Transparency doesn't matter to us, we do what we feel correct, and never communicate about it.
- We don't care users' need, only enterprises' ones are important, so if you don't like us, the door is over there.
TL;DR: I feel that Dropbox doesn't care about me as a paying user, that's all.