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NicholasDias's avatar
NicholasDias
Explorer | Level 4
2 years ago

Armazenamento Dropbox Business

Boa noite, tenho um painel atualmente Dropbox Business Advanced com 7 licenças pagas, e menos de 50TB de espaço, desde semana passada tenho conversado via chat, email e nada de adicionarem mais armaz...
Contas e faturas
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi NicholasDias,

     

    Thanks for your input here. Let me clarify how storage works on advanced teams, and the issue you may be running into.

     

    Advanced users are granted as much storage as they need. Space is automatically added up to 25 TB. After reaching 25 TB, Advanced users can contact support to raise their quota, which you have done.

     

    There is currently an issue affecting some users in which large quota increases cannot all be granted at once. Our engineering team is currently investigating.

     

    You can reply directly to the email you received from our support team for further assistance with your storage quota. I can’t assist with account-specific issues here on the community, but I would be happy to answer any additional questions you have!

     

    Regards,

    Ben

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager

Hi NicholasDias,

 

Thanks for your input here. Let me clarify how storage works on advanced teams, and the issue you may be running into.

 

Advanced users are granted as much storage as they need. Space is automatically added up to 25 TB. After reaching 25 TB, Advanced users can contact support to raise their quota, which you have done.

 

There is currently an issue affecting some users in which large quota increases cannot all be granted at once. Our engineering team is currently investigating.

 

You can reply directly to the email you received from our support team for further assistance with your storage quota. I can’t assist with account-specific issues here on the community, but I would be happy to answer any additional questions you have!

 

Regards,

Ben

NicholasDias's avatar
NicholasDias
Explorer | Level 4
2 years ago

Thanks for the feedback Mr. Ben, chat delayed this type of warning unfortunately not all resolved anymore.
Good week.

 

________________________________________________________

 

Obrigado pelo retorno Sr. Ben, chat atrasou esse tipo de aviso infelizmente, no mais tudo resolvido.
Boa semana.

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