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son gohan's avatar
son gohan
New member | Level 2
3 months ago

Fehlermeldung bei Dropbox-App Start auf Mac

Fehlermeldung:

bn.BUILD_KEY: Dropbox
bn.VERSION: 190.4.6383
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: 59356768-f47c-573f-8b8d-bfc6915d7332
pid: 1450
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='songohan', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='songohan', pw_dir='/Users/songohan', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='songohan', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='songohan', pw_dir='/Users/songohan', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/songohan'
appdata: '/Users/songohan/.dropbox/instance1'
real_path='/Users/songohan/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/songohan/Dropbox'
real_path='/Users/songohan/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/tt/tyqxb9g9129_c959wb2xfx780000gn/T'
real_path='/private/var/folders/tt/tyqxb9g9129_c959wb2xfx780000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 878, in wrapper
File "desktop/dropbox/client/main.py", line 6719, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6179, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6102, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__
File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

  • Hallo @son gohan,

     

    Vielen Dank für Ihren Beitrag in unserem Forum!

     

    Um dieses Problem zu beheben, kontrollieren Sie bitte wenn Sie ein kostenloses Basic Abo haben, dass Sie nicht mehr als 3 Geräte (Computer und mobile App) verknüpft haben. 

     

    Wenn dies der Fall ist, dann müssen Sie ein älteres Gerät zunächst trennen und anschließend das Neue verknüpfen. Die Höchstanzahl der verknüpften Geräte für Basic-Nutzer ist 3.

     

    Hier können Sie Ihre Geräte verwalten:  https://www.dropbox.com/account/security

     

    Leider ist es weder möglich, diese Beschränkung zu umgehen, noch kann das Problem ohne die vorherige Aufhebung der Geräteverknüpfung gelöst werden.

     

    Hoffentlich helfen Ihnen diese Informationen weiter.

     

    Viele Grüße,
    Adrian