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fkick's avatar
fkick
Explorer | Level 4
6 months ago

Office Downloading Files Even Though Locally Synced through MacOS App

One thing our users have noticed is that in order to take advantage of the Co-Authoring ability, Word or Excel files need to be opened through File ➜ Open ➜ Dropbox (Beta) and navigating to the file....
Collaboration
Mac
Choi Hyun's avatar
Choi Hyun
Icon for Dropbox Product Manager rankDropbox Product Manager
6 months ago

Hi, 

 

Thanks for reaching out! In order to start co-authoring from Finder, users will need to upgrade their Dropbox desktop app to the latest version and be on File Provider. Once this is installed, you can start co-authoring after opening files from Finder.

 

Best regards,

 

  • fkick's avatar
    fkick
    Explorer | Level 4
    6 months ago

    Thanks Choi,

     

    Unfortunately our Mac Users use external drives with Dropbox due to the amount of storage we use. Any plans to add this feature for users who don't migrate to File Provider?

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Hi fkick,

       

      Just following up to make sure we answered your question! File Provider is required for co-authoring via Finder, so it will not be available to users who do not migrate.

       

      Thanks,

      Ben

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