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Forum Discussion

Mark719's avatar
Mark719
Explorer | Level 3
7 months ago

Beta not letting me join even though email received

I recently joined the Beta for co-authoring and received an email from Dropbox that I could join.  I followed the instructions to login from Word but through the login process, it said I needed to re...
Beta build
  • Choi Hyun's avatar
    Choi Hyun
    7 months ago

    Hi,

    Thanks for reaching out and apologies for the issue. Can you try going through the instructions again to log in?

    Feel free to reach out again for any feedback or bug you're seeing.

    Cheers,

The Center Consulting Group's avatar
The Center Consulting Group
Explorer | Level 3

This is happening to my teammate even though I have already joined as the admin. Any ideas?  

Choi Hyun's avatar
Choi Hyun
Icon for Dropbox Product Manager rankDropbox Product Manager
4 months ago

Hi, is this a new teammate that joined your team's Dropbox account recently?

    • Choi Hyun's avatar
      Choi Hyun
      Icon for Dropbox Product Manager rankDropbox Product Manager
      4 months ago

      Hi again and my apologies for a delayed reply. Have you guys tried connecting Dropbox inside the Office app again? Is this happening to other end users in your team? If they have the same Office/M365 license as you and it's still not working, can you please file a ticket with us?

       

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