You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

  • kgdoura's avatar
    kgdoura
    Helpful | Level 6

    This is a nightmare. Since Dropbox has forced its update to v. 81.4.195, this solution has become a source of frustration, an anti-productive thing. 

    First, it started stucking on indexing for 4-5 hours, although no major changes have been made in my files (no files edited or added / removed in bulk). It started all suddenly.

    And now, the app is simply crashing all the time on Windows 10, it can't start, it crashes a few seconds after starting itself, and so on. I uninstalled Dropbox, restarted Windows, installed the latest "stable" update (81.4.195), same issue. 

    After more than 5 years using Dropbox Pro, I am losing almost all my trust today. I have no explanations. My job is pending for such a ridiculous bug coming from nowhere. 

    Any workaround ? 
    Thanks for your input! 

    • ebarth00's avatar
      ebarth00
      New member | Level 2

      This is happening to me too. Dropbox used to be my favorite app and now this new interface is horribly bulky and slow. It crashes constantly. i just want it to launch my normal explorer folder again. What the heck dropbox! :*(

    • FuMastaDre's avatar
      FuMastaDre
      Explorer | Level 3

      I'm having a similar crash issue. I have a brand new laptop with windows 10 installed. I just installed dropbox but it keeps crashing in the same way. There is no Antivirus on the laptop yet, also checked the Firewall rule. Tried Uninstalling and re-installing but no luck. Does anyone know if there is a solution for this problem yet?

      • kgdoura's avatar
        kgdoura
        Helpful | Level 6

        Thanks for your contribution. I should add that crashing happens "silently", without any error message in return.  

        Too much bad luck : support team in vacation till Monday plus, zero "Help from the Community" in this forum. I am astonished that nobody has something to recommend.

    • omdreamer's avatar
      omdreamer
      Helpful | Level 5

      I agree WTF DropBox?

      I've been going in circles with you support team for over 2 weeks and it's still not working!!!!

  • gtai88's avatar
    gtai88
    Helpful | Level 7

    Stable Build? again you forced us to update to this rubbish, provided zero support when something goes wrong. in meantime we uninstall / reinstall a hundred times

    this build is resyncing me files and then crashed without warning. it is broken and my work cannot be sync for 2 days. 

    cant even go back to the last stable build as your stupid program forces an update. 

    Besides the usual "have you tried" from your useless support , what else can you guys do ? surely it is not right for dropbox to do it over and over again and never seens to be any responsiblity to any problems created 

     

      • gtai88's avatar
        gtai88
        Helpful | Level 7

        I given up ... I am surprise that arent more people complainting.. 

        it basically damaged my Dropbox PC . it just crash and stuck at syncing 4 files , black login screen etc.. 

        do they actaully test this ? even build another PC and try to sync , and this smart sync thing is just the stupidest idea when it doesnt work (200Mbps connection, can't even open a PDF) 

        are we stupid , been paying this people all this years and they simply has no idea .. 

        their support is crap and all whole community are full of "pls reinstall" pls "uninstall" suggestion. 

         

  • kgdoura's avatar
    kgdoura
    Helpful | Level 6
    Dropbox desktop app on Windows 10 (latest update) keeps crashing over and over again immediately after being launched, it restarts itself and crashes after a few seconds. I have gone through the troubleshooting checklist (disabled antivirus, firewall, restarted computer, uninstalled and installed Dropbox) : the issue is still there. This is honestly the most annoying update I have in 5+ years. My business is pending because I trusted your services. I am waiting for explanations.
    • omdreamer's avatar
      omdreamer
      Helpful | Level 5

      I can really empathize with what everyone's going through here, db's new desktop client/forced update release has wreaked havoc on my workflow and their tech support is absolutely abysmal! I've bee dealing with this for 17 days now!!! Totally unacceptable for a paid premium service. 

      I was able to find a workaround for my mac using a network filter to block db from updating itself. I use Little Snitch, https://www.obdev.at/littlesnitch/ but any network filter firewall should be able to handle this...

       I can't seem to share a screenshot here so here's the link: https://www.dropbox.com/s/klhodtunga54r7u/Screenshot%202019-09-26%2011.23.32.png?dl=0

      Hope this helps some of you folks get back to work, it did for me!

      • NutritionNut's avatar
        NutritionNut
        Helpful | Level 6

        @omdreamer are you able to revert your Dropbox version back on your Mac? If so, please share! I have the same issue, on MBP 10.12.6 Sierra.

    • gtai88's avatar
      gtai88
      Helpful | Level 7

      move to other file sharing app. I am looking into it already

       

      • Sipper's avatar
        Sipper
        Explorer | Level 3

        I guess I am late coming to this thread but I wanted to add my 2-bits worth since I was having similar problems. Except mine was much more severe; Dropbox was crashing my modem which threw all devices off the Internet including shutting down my TVs. And I tried over and over to fix it, including going to my service provider (I thought possibly the modem was done) and Dropbox for help. Nothing. Lots of back and forth but no solutions. Then today it started to work properly, with no hint that there was ever anything wrong. And I do see I now have a new version 82.4.155 installed yesterday (2019-10-3) according to Control Panel. WTF? The tech from Dropbox never said a word to me through many emails about a new version. I guess even they don't know what goes on inside Dropbox!!!

  • Wambo's avatar
    Wambo
    New member | Level 2

    We are running Dropbox on a server for customers who use a RemoteApp and save their files in the dropbox folder.

    Since the last update Dropbox just stops working every other day and we have to kill the task and restart it completely so it starts synchronising again.

     

    Please fix this asap or we'll have to move to other applications.

     

    Thanks.

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