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darylkooi's avatar
darylkooi
Explorer | Level 3
6 years ago

Unable to open ANYTHING on dropbox

Hi, my company has recently shifted all our files over to dropbox. Now whenever I try to access a file via my comp, I get the error message "Excel cannot open the file because the file format or file...
Desktop
Security
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Third Party Integrations
  • Walter's avatar
    Walter
    6 years ago

    I've just sent you an email so we can work on this together darylkooi - take a look at your inbox for my message (ticket ID: 8789801 ) and we'll take it from there. 

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi coutom3; thanks for joining our discussion.

 

I'm not quite sure what did the trick for  or  at the end, but usually this happens when you try to access files that have been set to 'Online Only' through our Smart Sync feature and it should go away by marking the files that give you errors to 'Local' first. 

 

If that's the case indeed, please give it a go (marking those files as Local and waiting for our app to show 'Up to date' within your system tray/menu bar) before accessing them) when you get the chance and let me know how it goes! 

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