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recrucial's avatar
recrucial
Helpful | Level 6
3 years ago

Unable to login S Mode

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking ver...
Account Access
Desktop
Error Messages
  • Capital House's avatar
    Capital House
    3 years ago

    I noticed the app was just updated, so I tried again.

    I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.

    Thanks

slappy's avatar
slappy
New member | Level 2

I've had Dropbox for well over a year possibly 2... today I went to use the desktop app which looks like it's been upgraded and signed me out, but when I go to sign in (with my correct password info) I cannot get past the reCAPTCHA robot in the desktop app.. I can log in fine online..
The desktop app does it display anything more on this reCAPTCHA (normally I'm clicking stop lights or crosswalks)... and when I click the "I'm not a robot" it just reloads another ReCAPTCHA that looks the same (no images)

I already re-installed the app, still cannot get past this...

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey slappy, thanks for bringing this to our attention.

 

This looks like it might be the Dropbox for S mode and not the Dropbox desktop app.

 

Is the S mode version the Dropbox app you're using? Or do you have the Dropbox desktop app installed as well?

 

If so, are you able to access the Dropbox folder on your computer as normal?

 

If you prefer to use the S mode version, can you temporarily disable any security app you might have, like an antivirus/VPN/firewall, to see if that helps?

 

Keep me posted.

  • svensven's avatar
    svensven
    Explorer | Level 4
    3 years ago

    All you suggest have already been tried out. The problem is reported one week ago, and we are desperately in need of a solution.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi everyone, I hope you’re all doing great. 

       

      For anyone who’s still having this issue, can you please go here and open a ticket/email with our support team? 

       

      After you’ve done so, please make sure to send me your ticket numbers here.

       

      Thanks!

      • bdipert's avatar
        bdipert
        Explorer | Level 3
        3 years ago

        I'd be happy to submit a ticket if I could figure out how to do so. I can't seem to get past the "Chatbot", which offers up unhelpful suggested answers to whatever question I enter ("can't log into Dropbox using the S Mode app") but seems uninterested in letting me proceed to actually file a ticket.

         

        More precise instructions, ideally bypassing the annoying Chatbot, would be greatly appreciated.

         

        I'm using the "S Mode" app on a Surface Pro X running Windows 11 for Arm, by the way....because Dropbox still refuses to release a full-featured Dropbox client for Windows for Arm...grr....

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