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Forum Discussion
Unable to login S Mode
Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking ver...
I noticed the app was just updated, so I tried again.
I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.
Thanks
Hi Walter,
I have tried rebooting the computer, the app, unistalling and reinstalling etc. Please see attached!
It opens the box to do the CAPTCHA verfication but then as you click to it goes back to blank and then reloads again as in image 1.
Thanks.123
Walter
Dropbox Staff
Dropbox StaffThanks for the screenshots recrucial - much appreciated!
If you happen to have a firewall or antivirus running, could you pause them temporarily and try again?
Also, if you happen to be on the Basic plan, make sure that there are no more than 3 devices connected to your account as you might be hitting the device limit.
In any case, please let me know of any updates!
Hi Walter,
No luck! Checked and tried both suggestions as well as ensuring I have most up to date settings/browsers etc and even resetting the IP address.
So frustrating!When logging on a new laptop my account auto-redeemed HP Promo, now when trying to login to another new HP laptop it will not allow sign in as the Dropbox for S mode is showing as Dropbox + HP, is there a way to either remove the promo from my current account so I am able to login or a way to stop the Dropbox recognising its another new HP device?
I have been unable to login for days and access my work documents so becoming increasingly frustrated!Have you solved this issue. I am about done with Dropbox... I also have work info that I have to access.
