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Forum Discussion
Unable to login S Mode
Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking ver...
I noticed the app was just updated, so I tried again.
I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.
Thanks
Walter
Dropbox Staff
Dropbox StaffHey recrucial, sorry to hear you're having issues with this.
Can you please send us a screenshot of where you get stuck so that we can have visual too?
Did you try rebooting your computer or relaunching the app since you first noticed this happen?
Any additional information will be much appreciated!
Hi Walter,
I have tried rebooting the computer, the app, unistalling and reinstalling etc. Please see attached!
It opens the box to do the CAPTCHA verfication but then as you click to it goes back to blank and then reloads again as in image 1.
Thanks.123- Walter
Thanks for the screenshots recrucial - much appreciated!
If you happen to have a firewall or antivirus running, could you pause them temporarily and try again?
Also, if you happen to be on the Basic plan, make sure that there are no more than 3 devices connected to your account as you might be hitting the device limit.
In any case, please let me know of any updates!
Hi Walter,
No luck! Checked and tried both suggestions as well as ensuring I have most up to date settings/browsers etc and even resetting the IP address.
So frustrating!
- I have this exact same problem. The reCAPTCHA box is white and the pictures run in an endless loop. Every once in awhile it simply reloads the box, but it never goes past.
