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Charlie D's avatar
Charlie D
Explorer | Level 3
12 months ago

Trying To Install Dropbox

When I try to log in to install dropbox on a new laptop, a window pops up that says "Enter Security Code" and under that it says "Your security code will be generated by your authenticator app." and ...
Account Access
Desktop
Install
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Welcome to the forum, Charlie D!

 

Have you enabled two-step verification for your Dropbox account perhaps?

 

Can you check your mobile device, and see if you’ve installed any auth apps, like Google Authenticator/Duo Mobile/Authenticator? If yes, have you received a security code from Dropbox?

 

If not, please make sure to check your email address as well, and let me know if you can locate a security code there. 

 

Keep me posted for any updates.

  • Charlie D's avatar
    Charlie D
    Explorer | Level 3
    12 months ago

    Well...I successfully installed dropbox to my work laptop...no problems. So I tried again on my personal laptop. So this time, when I tried to log in, I saw a notification pop up on my work laptop that contained the security code. I entered that code and clicked submit and immediately a small box popped up that I believe said "Cannot reach server. Please try again later."  I tried numerous times and am still trying and now I repeatedly get a message at the top that says "Can't sign in. Please try again later." Any thoughts?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hey Charlie D, do you have any security apps installed on this device? Like an antivirus, VPN, firewall, etc.?

       

      If you do, try temporarily disabling them, to see if that helps.

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