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TAJPHOTO's avatar
TAJPHOTO
Explorer | Level 4
2 months ago

This account has been marked as inactive

Dear Dropbox Support Team, I hope this message finds you well. I recently signed in to my Dropbox account on another device and activated two-factor verification. Unfortunately, I did not notice ...
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  • Walter's avatar
    Walter
    2 months ago

    Hey TAJPHOTO - thanks for the nudge on this.

     

    We've passed your comments on to the team and you should be getting a reply on your open ticket soon.

     

    Let us know if you have anything else to add in the meantime. 

TAJPHOTO's avatar
TAJPHOTO
Explorer | Level 4

when i log in showing only this messege

This account has been marked as inactive

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi TAJPHOTO, sorry to hear about that! 

 

I was able to locate your ticket number reference, and an agent will be with you as soon as possible.

 

Thank you for your patience! 

  • TAJPHOTO's avatar
    TAJPHOTO
    Explorer | Level 4
    2 months ago

    Dear Dropbox Support Team,

    Thank you for your response regarding the recent issue with my account. I greatly appreciate your assistance so far.

    There are some very important photos stored in the account that I need access to as soon as possible. I kindly request you to prioritize reactivating the account at your earliest convenience.

    I truly appreciate your help and understanding in this matter. Thank you once again for your support.

    Sincerely,
    Taj

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey TAJPHOTO - thanks for the nudge on this.

       

      We've passed your comments on to the team and you should be getting a reply on your open ticket soon.

       

      Let us know if you have anything else to add in the meantime. 

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