We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

eldendo's avatar
eldendo
New member | Level 2
2 years ago

Suspicious email from Dropbox

i received a mail with text please reconsider and a push button. Did I do something wrong or is this a fishing mail?

Security
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for that, eldendo!

     

    It does look like a legit email, coming from an official Dropbox domain.

     

    It should be a link to our plans page, but you can just ignore it, if you do not wish to continue with a subscription.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey eldendo, thanks for bringing this to our attention.

     

    What is the email address of the sender of this email?

     

    Can you also send us a screenshot of the email, while making sure you hide your own personal info?

     

    Thanks!

    • eldendo's avatar
      eldendo
      New member | Level 2
      2 years ago

      this is the senders address, it looks normal... <no-reply@dropbox.com>
      screenshot:

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for that, eldendo!

         

        It does look like a legit email, coming from an official Dropbox domain.

         

        It should be a link to our plans page, but you can just ignore it, if you do not wish to continue with a subscription.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!