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reneenagsheadchurch's avatar
reneenagsheadchurch
New member | Level 2
3 years ago

replacing admin

The person with admin credentials has left our organization. We have access to his email account which received a billing renewal notice but we do not have access to the dropbox admin login to make changes. Is there a work around?

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  • Rich's avatar
    Rich
    3 years ago
    reneenagsheadchurch wrote:

    The person with admin credentials has left our organization. We have access to his email account ... but we do not have access to the dropbox admin login to make changes.

    Reset the password for his Dropbox account and you should be able to sign in with it. The username would be his email address.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    reneenagsheadchurch wrote:

    The person with admin credentials has left our organization. We have access to his email account ... but we do not have access to the dropbox admin login to make changes.

    Reset the password for his Dropbox account and you should be able to sign in with it. The username would be his email address.

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