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Forum Discussion
Recover lost account of same email
Old Account linked to Gmail won't accept password. Signed in with Google linked Gmail and it is totally new account. How do I recover old account?
Hey DavF, sorry to jump in here.
I'm afraid that if it was more than 12 months since you last logged in to the account, it would have been disabled due to inactivity.
That's why it allowed you to create a new account under the same email address.
In this case, I'm afraid there's not much that can be done.
You can contact our support team about this, if you want.
To do so, open a private browsing/incognito window and go to this page, to choose your issue type and fill out the form to submit your help request.
The other email is a comcast.net account
Hannah
Dropbox Staff
Dropbox StaffHey DavF, sorry to jump in here.
I'm afraid that if it was more than 12 months since you last logged in to the account, it would have been disabled due to inactivity.
That's why it allowed you to create a new account under the same email address.
In this case, I'm afraid there's not much that can be done.
You can contact our support team about this, if you want.
To do so, open a private browsing/incognito window and go to this page, to choose your issue type and fill out the form to submit your help request.
- Said it solved, not really! All files I've had for years and important family photos are unilaterally deleted. Because Dropbox decided. In my experience with other platforms, this is unprecedented. No more Dropbox ever ! Too many nice competitors.
- Hannah
I understand where you're coming from, DavF, it's really frustrating to lose precious memories.
Of course, you would have received an email about this, notifying you, before the deletion of the account.
And again, if you want, you can reach out to our support team, so they can confirm things on their end as well, since for security reasons, we can't access account-specific info on the Community.
In any case, your feedback is taken into account and your comments are passed along to our team.
If you need anything else, please let us know.
I've apparently created two accounts under different emails -- work and personal. The account that has all my stuff for the past 7 or 8 years is apparently the work one and I can't access it. Everything has disappeared except two items in the personal account. How do I get back into the account linked to my work email. I tried linking through Google, but it says I already have an account under that name.
- Rich
Super User II
kquirk wrote:
I tried linking through Google, but it says I already have an account under that name.
That's the message you get while trying to CREATE an account when one already exists with that email address. Try to sign in instead. If you go to the Dropbox website and keep getting your personal account, open a private/Incognito browser window so you're not signed in, then try signing in with the work account.
