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JohnNathan's avatar
JohnNathan
New member | Level 2
20 days ago

I've closed my old email address, so I can no longer access my Dropbox account.

I cancelled my old email address. I am sure I still have files stored on that account. I cannot get answers from Dropbox support even though i have had a paid member ship for 15 years. I no longer ...
Account Access
emails
Security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
20 days ago
JohnNathan wrote:

I cancelled my old email address. I am sure I still have files stored on that account. ... I no longer need that paid membership since i am retiring.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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