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Forum Discussion
compromised? stolen mac timemachine disk - what does "localdomain" mean in 'connected devices' list?
Hi I'm bit worried, my mac time machine discs were stolen last week (unencrypted) so I changed my dropbox password (and many others) 10 am this morning, I was prompted to check the devices connecte...
Hi neilBar, the names don't really mean much, since this is the name pulled from the device itself when first making the connection to the Dropbox server.
If you hover over the i icon, you can see the IP address of the device itself. If it matches one of your own, then it could be another device you have on your premises, or immediately location.
If you don't recognize the device, you can simply remove it from your account. If you're on a paid plan, you can also remotely wipe the Dropbox folder on that device at the same time.
[split from another topic and moved here]
Rich Massive thanks for the help. This upgrade option is all about me connecting to Dropbox email support (following a data breach) which I can't do unless I am a paid subscriber, do you know if there's maybe any way to have a one off paid support event perhaps?
As you're a superuser maybe you know the answer to this or know how to find out
PLEASE ;~}
In Dropbox security my connected macs are listed as 'xxxx.local' (see screenshot)
After the breach, a mac appeared with the name "ChrstohersMBP4.localdomain.
I'm trying to find out what ".localdomain" means as against ".local" in that context and google is just confusing me.
basically - where was that extra Mac connecting from? - what qualifies as .localdomain?
I know local means my home network
thanks so much
Jay
Dropbox Staff
Dropbox StaffHi neilBar, the names don't really mean much, since this is the name pulled from the device itself when first making the connection to the Dropbox server.
If you hover over the i icon, you can see the IP address of the device itself. If it matches one of your own, then it could be another device you have on your premises, or immediately location.
If you don't recognize the device, you can simply remove it from your account. If you're on a paid plan, you can also remotely wipe the Dropbox folder on that device at the same time.
Jay thanks so much for responding, I really appreciate it
- I did remove the unknown machine as soon as I saw it, but that was sometime after the theft
- and of course I've changed all my important passwords. and cancelled credit cards.
Sadly, the fact that unknown machine was connected to Dropbox (and I never had a computer with that name) suggests the thieves did clone my Mac, which is awfully unfortunate. I'd never looked at the security pane/connections before but that computer names definitely not mine
Could it POSSIBLY be a name from a used Mac Mini I have here, it appears as Neils-mini.local now and I'd not changed its name - I called it that from day 1?
I've had a problem with Apple ID too - I saw an unknown machine in "find my mac" - I'm pretty scared!
Now I have to deal with it
As you are Dropbox staff, might I please ask whether, should I need it, there's possibility of paid support events for basic Dropbox customers?
I pretty much retired, so every subscription is hard to pay for me.
OR, if not, might you please confirm that if I did upgrade to Pro for a month to get support I could revert to basic and keep the 6.5 GB I earned by referring friends?
thanks lots for the help
- Jay
Did you check the IP address before you removed the device from your account? It's possible that it could be from a machine you owned, as you mentioned.
Currently, there are no options for paid support for Basic users. If you upgrade to a paid plan, and then downgrade later, you'll keep the referral quota on your account.
Jay thanks so much, I understand about paid support and appreciate the advice that I'd retain my quota - I guess it's perhaps not going to help me any further on this event to contact support, sadly.
Unless they could look at the connected device history perhaps? Is that feasible?
Unfortunately, I panicked and removed the device before I read up the support info and realised I should have clicked on the "i"
thanks for helping Jay, I really appreciate it
have a good week
Neil
- Jay
As the device is no longer connected, it wouldn't be possible to locate any information on the device, unfortunately.
