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Forum Discussion

RobinHC's avatar
RobinHC
Explorer | Level 3
3 years ago

Account closed by Dropbox; is everything deleted?

Is it since I received the email informing me that the account had been closed everything in the account was deleted? Just wanna check any file had been uploaded to the account.   Also wonde...
Account Access
delux's avatar
delux
New member | Level 2
3 years ago

Hi I didnt login to my dropbox account for around 5 years and it got closed or something im wondering if there is any way to recover the account or the files that i had saved in my dropbox account.

 

Thanks

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Hi delux 

    No, unfortunately not. Once an account is closed for inactivity its not possible to recover its contents.

    • ljwaisman's avatar
      ljwaisman
      Explorer | Level 3
      2 years ago

      My payed-for account seems to have been closed by Dropbox. I received a message in January  saying my credit card was no longer valid. My computer had been stolen, so I didn't read it. Now in July my account does not existg any longer. How can I communicate this to the company?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi ljwaisman, I hope you're doing well!

         

        Keep in mind, that even if your account got downgraded, that doesn't mean it would have been deleted. Do you remember when was the last time you accessed your Dropbox account online? 

         

        Also, do you get any errors when trying to sign back into the account?

         

        Keep me posted!

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