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Forum Discussion

MiKeCaR's avatar
MiKeCaR
Explorer | Level 3
2 months ago

Not receiving verification email

Hi. I am a new user, and not receiving the email to verify my account email address. Must have tried about 50 times. Used a different browser, used incognito, checked spam folders, etc but its jut...
Account Access
Dropbox Basic
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi MiKeCaR, thanks for bringing this to our attention.

 

Are you using a public email provider, or a private business domain for your email?

 

This will help me to assist further!

MiKeCaR's avatar
MiKeCaR
Explorer | Level 3
2 months ago
Hi Jay.
Its a private bussines domain
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Could you check with your IT support to see if the email from Dropbox is being filtered out by their spam filter, which could prevent it from appearing in your inbox?

     

    You can also try adding no-reply@dropbox.com to your contacts list and try with the verification email again.

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