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LoganBurke's avatar
LoganBurke
Explorer | Level 3
6 months ago

Not receiving the verification email

I've signed up and waited for a significant amount of time, but I'm unable to verify my account or view shared files because my activation email isn't arriving. I can't even speak to the support chat...
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LoganBurke's avatar
LoganBurke
Explorer | Level 3

Hi Hannah!

 

To confirm, I've been checking spam, and I've added the no-reply email to my contacts too. Still nothing so far

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Thanks for the update, Logan.

 

In that case, can I send you an email, to see what we can find out?

  • LoganBurke's avatar
    LoganBurke
    Explorer | Level 3
    6 months ago

    Sure!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks, Logan, you've got mail!

      • faxhelp's avatar
        faxhelp
        New member | Level 2
        4 months ago

         I am getting the same issue. 

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