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SLFI59715's avatar
SLFI59715
Explorer | Level 3
2 years ago

Not Receiving Email Verification Message

As others have had the same issue, so too am I not able to receive the verification email to verify my email address.  I have tried numerous times over the late week as well as checked spam/junk, clutter, as well as deleted and All Mail options.  I just don't get the email.  I got the welcome email when I signed up and that has been all I have recieved to date.  I have put the no-reply@dropox and etc addresses in the contact list as well as created rules so no emails coming from those addresses go to spam, they should go directly to Inbox as well.  My email backbone is a google business account and I have had it for a year or so now.  Thanks for your time.

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Security
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi SLFI59715, thanks for bringing this to our attention.

     

    In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks, I've sent you an email, please could you reply to it as soon as possible!

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