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Forum Discussion

Marzena55555's avatar
Marzena55555
New member | Level 2
2 years ago

No SMS with double verification

I have a new smartphone (Samsung A54) and when logging into the application I do not receive a text message with a code for two-step verification. Is this a Dropbox or Samsung problem?
Account Access
Android
Mobile
Security
Marzena55555's avatar
Marzena55555
New member | Level 2

Yes, 2FA was on, the phone number is the same.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Just to clarify, has the Dropbox mobile app signed in on the device?

  • Marzena55555's avatar
    Marzena55555
    New member | Level 2
    2 years ago

    I deleted the Dropbox app from my old phone and I couldn't log in to my new one.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      If you're not receiving the SMS message, then it could be an issue with your mobile provider not sending the message to your phone. Have you tried contacting them to see if a message was sent and somehow blocked?

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