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Forum Discussion
No access to old dropbox account. Last used probably 2 years ago..
I have tried to access today my old dropbox (looking for a copy of some old messages from over 10 years ago).
Account was set up around 2008-2009 and I accessed this it last time approx 2 years ago.
I do have my login and password and I am sure they are correct.
Account seems still active but attempting to login I get message "We sent a code to xxx@xxx.xxx.xxx and any devices you’ve linked to this account. Enter the code to continue."
I do NOT have access to this email address. Email server is not active anymore and domain name of that email server expired while ago. Last time I logged in to this dropbox account (approx 2 years ago), it just let me in with login and password without asking for email codes or anything.
From memory there was not much stuff left on that account anyway.. But it would be handy to re-gain access anyway.
Any ideas at all? I may still have some old harddrive with windows installation or old mobile phone knocking about that had dropbox installed and were likely logged into this account... would that work? or is it wasting time and would ask me for e-mail code too upon trying to connect?
regards
Sebastian
- Mark
Super User II
Hi Sebastian
Unfortunately if you've not logged in for 12 months + then the data on the account has been wiped I'm afraid. So, even if you do manage to get in (note it'll still ask for the code) the account would be empty as though you'd just set it up.
https://help.dropbox.com/account-access/email-about-inactive-account
Mark,
Is this some new/recent policy from dropbox?
This account was frequently accessed up until 2014 and I maybe logged in there 3 or 4 times since then.. 2 years ago files were still intact.- Nancy
Dropbox Staff
Hey Sebastian! This isn’t a recent policy; if a Dropbox account hasn’t been used for more than a year, then it’s subject to deletion, as Mark stated above.
Since you’re being prompted to enter the one-time security code though, I’d say you can try contacting our support team directly (with these steps) to see if there’s something more they can do on their end.
