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Cason S's avatar
Cason S
Explorer | Level 3
3 months ago

My old account is gone - now, I can only log in to a new empty account.

I opened the app this morning and was asked to create a new account.  I decided to try to logon through my web browser and was able to log in only to find a trial account and no files.  When I check ...
Account Access
Billing
Restore
Cason S's avatar
Cason S
Explorer | Level 3

Thanks for that insight.  It appears as though my account was hacked.  They got into my email and changed the email for my dropbox and the password.  What options do I have no to recover and restore my account?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
Cason S wrote:

They got into my email and changed the email for my dropbox and the password.  What options do I have no to recover and restore my account?

Contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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