We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Unstable's avatar
Unstable
New member | Level 2
9 months ago

My email was hacked, can I install the desktop app without a password?

Hi   My email account has been compromised and I'm concerned my associated Dropbox may have also been accessed. I'm fairly confident the hacker only had access to my emails and not all my passw...
Desktop
FAQ
Install
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi Unstable, thanks for bringing this to our attention.

 

There isn't an option for a Magic Link via email. However, if you have the Dropbox mobile app running on a device, you can use the 'Connect a computer' feature to install the app that way.

 

If you need any further assistance, please let me know!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!