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Forum Discussion

Momina's avatar
Momina
Explorer | Level 3
2 years ago

My account got deactivated.

Hi, My account under the email: [email removed as per Community Guidelines] has been deactivated! Although I was using it! I need that data in the account! How do I get that back?
Account Access
  • Mark's avatar
    Mark
    2 years ago

    No, if it was removed for inactivity (remembering you get about 3 to 4 months of warnings via email before hand) then the data is permanently removed. 

     

    Unfortunately the T&C's do state this - as do the warning emails 😞 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Momina, let's jump right into this! 

 

In regards to you not being able to access your Dropbox account, do you get any specific errors when you use your credentials, in order to sign in? 

 

What about your email address: do you have access in it? If so, could you check for any Dropbox related emails, that could be referring to the status of the account, and let me know? 

 

Thanks a bunch! 

Momina's avatar
Momina
Explorer | Level 3
2 years ago
I checked my email and it says dropbox is deactivating my account. I just got that email cause emails were getting bounced back from my email cause of storage issues.
Im trying to sign in and it says there is no account.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Momina, sorry for jumping in too. 

     

    Do you mind uploading a screenshot of the email you received stating that your Dropbox account is getting deactivated? A visual would definitely help us investigate this further.

     

    Just make sure there's none of your personal info showing on the screenshot.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Once an account is deactivated for lack of use I'm afraid its not possible to recover. 

     

    If you've logged in and the account is empty then there is no data saved

    • Momina's avatar
      Momina
      Explorer | Level 3
      2 years ago
      There is no way I can recover all my data? I specially uploaded everything on dropbox because of its service! I didnt know my account will get deactivated for no reason.
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        No, if it was removed for inactivity (remembering you get about 3 to 4 months of warnings via email before hand) then the data is permanently removed. 

         

        Unfortunately the T&C's do state this - as do the warning emails 😞 

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