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Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Account Access
Dropbox Plus
File access
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey lt6, sorry to see that you're having this issue.

 

Why were you not able to login to your account initially? Did you get some kind of error message?

 

Also, when was the last time you accessed your account before today?

lt6's avatar
lt6
Explorer | Level 3
19 days ago
Hi Hannah, it’s been a few months since I’ve last logged in. I entered my password, but I got an error that the password was incorrect. I reset my password with the email, and when I was able to log in, all of the files that were there before were all gone. 😞
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Thanks for the update, lt6.

     

    Do you remember if you manually reset your password yourself or if you were perhaps prompted to create a new account?

    • lt6's avatar
      lt6
      Explorer | Level 3
      18 days ago
      I manually reset the password myself. Is there a way to get my old account back?
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        18 days ago

        Hmm, can you also check your events page and let me know what you see there?

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