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Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Account Access
Dropbox Plus
File access
cyberita's avatar
cyberita
New member | Level 2
5 months ago

I only used Dropbox for collecting ukulele music. I collected around 1 GB of music over the years but haven't tried to access it for a couple of years. Today I logged on to add some new music and discovered that my free 2GB Dropbox storage was completely empty showing that I had 2GB of storage to use. Please tell me if I can somehow get my files back from somewhere?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 months ago
    cyberita wrote:

    ... haven't tried to access it for a couple of years. Today I logged on to add some new music and discovered that my free 2GB Dropbox storage was completely empty ...

    If the account was idle for more than a year it would have been deleted due to inactivity, and you're now signed in to a new, empty account. Unfortunately, once an account has been deleted, neither the account nor the files in it can be recovered.

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