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Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Account Access
Dropbox Plus
File access
Jeff231's avatar
Jeff231
New member | Level 2
6 months ago

I was just on Dropbox a few weeks ago. Today dropbox would not open and took me to the sign in which did not recognize my email or password. I created a new password and logged in. When I logged in it was as if I had signed up for the first time and there are no folders or files available. In the sync history I can see previous files however it will not allow me to go to the folder that the file was in. 

 

I tried to go under deleted files to recover them and nothing is listed. It looks like a new account. 

 

Is this a result of the recent breach? Is there an issue with dropbox compatibility with Mac's recent update?


How do I recover my files since I have a basic plan and am unable to contact support.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi there, Jeff231, thanks for reaching out to the Dropbox Community.

     

    If you created a new Dropbox account under that email address, it means that the Dropbox account that was previously associated with that address is deleted or disabled for some reason.

     

    Try clicking the Dropbox icon in your system tray/menu bar and then on the globe icon next to your initials/profile pic.

     

    This should take you to your account on dropbox.com; what do you see there?

     

    Let me know!

    • Jeff231's avatar
      Jeff231
      New member | Level 2
      6 months ago

      Hi Hannah, it takes me to my account which is empty. No files or folders. When I click on sync history it shows me a history of my files (I just had a file sync 12 says ago). 

       

      I did not receive any email from dropbox (in spam or inbox) to indicate my account would be/was deleted. I just was in dropbox a month ago so why would this be the case?

    • Jeff231's avatar
      Jeff231
      New member | Level 2
      6 months ago

      Hi Hannah, it takes me to my account which is empty. No files or folders. When I click on sync history it shows me a history of my files (I just had a file sync 12 days ago). 

       

      I did not receive any email from dropbox (in spam or inbox) to indicate my account would be/was deleted. I just was in dropbox a month ago so why would this be the case?

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