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Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Account Access
Dropbox Plus
File access
CDH10's avatar
CDH10
New member | Level 2
7 months ago
I created a Dropbox many years ago to store photos off my phone. I had years and years worth of photos. I just logged in to try and find one for my Goddaghter’s upcoming birthday and there are no/none/zero photos. Where did they all go? Did Dropbox delete them when they created the paid tiers? I am so sad and frustrated. Of coarse I cannot speak to a person without a paid premium account.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi there, CDH10, and sorry to hear that your files are missing.

     

    How long ago was the last time that you logged in to your account and accessed your files?

     

    Is it possible that instead of logging in, you were actually prompted to create a new account with your email address?

     

    Also, please let me know what you see in your events page.

     

    Thanks.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 months ago
    CDH10 wrote:
    Did Dropbox delete them when they created the paid tiers? I am so sad and frustrated. 

    No. They only delete after 12 months of an account not being used - but they do send multiple warnings of this happening.

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