You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

HannaE's avatar
HannaE
Explorer | Level 3
3 months ago

I've been billed for an account I can't access - how to get in contact with the support team?

Hi,    I have been billed for an account I can´t access and since I can´t access the account I can not get any help from the billing team? It feels like I am stuck in limbo at the dropbox webpage...
Account Access
Billing
HannaE's avatar
HannaE
Explorer | Level 3

Thanks for reaching out. I cant sign in to my paid account, since it is probably connected to an old e-mail. That is why I am trying to reach out to you - I need to find out which account you are charging me for. Since I can´t log in I can´t se the bill, and since the 12 digit code doesn´t show on my bank account I can´t search for it on your webpage. I feels like I am stuck in limbo here

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
HannaE wrote:

Since I can´t log in I can´t se the bill, and since the 12 digit code doesn´t show on my bank account I can´t search for it on your webpage.

What does the entry look like on your statement? Does it mention Apple or Google, or only Dropbox?

  • HannaE's avatar
    HannaE
    Explorer | Level 3
    3 months ago

    only dropbox

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey HannaE, in this case can I send you an email in order for us to have a closer look into this?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!