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HannaE's avatar
HannaE
Explorer | Level 3
3 months ago

I've been billed for an account I can't access - how to get in contact with the support team?

Hi,    I have been billed for an account I can´t access and since I can´t access the account I can not get any help from the billing team? It feels like I am stuck in limbo at the dropbox webpage...
Account Access
Billing
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Welcome aboard the Community, HannaE, and I’m sorry to hear about this. 

 

To have a clear image of the issue, what happens exactly when trying to sign in to your paid Dropbox account? 

 

I’ll be able to further help this way.

  • HannaE's avatar
    HannaE
    Explorer | Level 3
    3 months ago

    Thanks for reaching out. I cant sign in to my paid account, since it is probably connected to an old e-mail. That is why I am trying to reach out to you - I need to find out which account you are charging me for. Since I can´t log in I can´t se the bill, and since the 12 digit code doesn´t show on my bank account I can´t search for it on your webpage. I feels like I am stuck in limbo here

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 months ago
      HannaE wrote:

      Since I can´t log in I can´t se the bill, and since the 12 digit code doesn´t show on my bank account I can´t search for it on your webpage.

      What does the entry look like on your statement? Does it mention Apple or Google, or only Dropbox?

      • HannaE's avatar
        HannaE
        Explorer | Level 3
        3 months ago

        only dropbox

         

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