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kc879's avatar
kc879
Explorer | Level 3
4 months ago

I'm still being charged for an account I deleted a year ago and I can't contact support.

I accidentally deleted a dropbox premium account a year ago before stopping the payed premium subscription. Recently discovered I have been getting charged over $20/month for the past year as a result, but cannot contact support because the account no longer exists. I recently made a free account to contact support, but now cannot contact a Dropbox representative to cancel my deleted account subscription (and don't want to start another payed account). I am trying to stop the payments on the deleted account (payments through Paypal) but not sure what to do now-- need some help! 

cancellations
FAQ
Refunds
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi kc879, thanks for bringing this to our attention.

     

    As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
     

    Keep me updated with any progress!

    • kc879's avatar
      kc879
      Explorer | Level 3
      4 months ago

      Thanks! I was directed to a numbered ticket but with no specific instructions, it just told me I could reply to the email (DropBox Support). So I re-sent my original request to this email. Will this go directly to a DropBox team member to help? 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Do you have the ticket ID number from your automated response in order to locate it on the system?

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