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Millie4's avatar
Millie4
Explorer | Level 3
2 months ago

Incorrect email at sign up cannot access email to verify

Incorrect email was entered at sign up (Different account to the one I'm currently posting on), payment has been taken but I cannot login as i cannot provide the verification code. I have raised a ti...
Account Access
File access
Security
Millie4's avatar
Millie4
Explorer | Level 3
2 months ago

Please can a member of dropbox contact ASAP - there are posts after my post that have already received support by dropbox staff.

 

Why has my ticket been resolved and why is nobody coming back to me this is super urgent. A payment was taken a week ago and I cannot access the account or speak to anybody to help rectify the issue??? 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Millie4, thanks for joining the Dropbox Community.

     

    Can you please give us the ticket number for your communication with our support team, so we can take a look?

     

    Thanks in advance.

    • Millie4's avatar
      Millie4
      Explorer | Level 3
      2 months ago

      Hi Hannah, 

       

      Thank you for getting back to me!! 

       

      24269723 - there hasn't been any communication, I raised the issue and was sent an email on 23/09 to say it has been resolved.

       

      Thanks 

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for that, Millie!

         

        I see that you got a reply from one of our team members on the ticket, but she never heard back from you, that's why the ticket is resolved, due to inactivity.

         

        You can still reply, though, so that she can continue assisting you.

         

        Make sure to do so as soon as possible!

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