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arana's avatar
arana
Helpful | Level 6
2 years ago

I want to review sign in attempts

Hello, I received "one-time security code" from no-reply@dropbox.com 3 times yesterday. I didn't try to login anywhere using my password.I also don't have 2FA enabled. From the previous posts I r...
Account Access
Dropbox Passwords
Security
  • Walter's avatar
    Walter
    2 years ago

    Hey arana, sorry to jump in here, but I just wanted to mention that the email seems to be coming from an official Dropbox domain, so you might want to change your account's password. 

     

    Apart from that, there's not much we can do here as it's not possible to check the logs for the one time code that was sent or see which IP caused this in the first place.

     

    I hope this helps to some extent. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi arana, you can see successful login attempts on your security page for browser logins, which will also include an approximate location based on the IP address.

 

Do you use any VPN software or proxy, which could be changing your location, or clearing the cache / using incognito mode on your browser?

  • arana's avatar
    arana
    Helpful | Level 6
    2 years ago

    I checked the successful ones, I'm the only one there. If dropbox security doesn't have problems that email tells me someone has access to my dropbos password. I haven't yet changed it as I don't know how they have access to that password.  I don't use VPN, or any proxy with my dropbox account. My account is set up in 2 computers, I was using 1 of them and the other one was being used by my wife but nothing related to dropbox. We were both browsing safe web sites. In any case neither of us used password at that time or try to log in somewhere. If the attempt was from the same IP, I could conclude it was some misconfiguration with the software maybe but I'm not sure.

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