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Desp's avatar
Desp
New member | Level 2
2 months ago

I try to login in, using the correct email and password, but it is not happening. Why?

I try to login in, using correct email and password, but it is not happening. Why?
Account Access
Dropbox Passwords
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Desp, welcome to our Community! 

 

Which platform do you use when trying to sign into your account? Do you use our desktop app, mobile app or website?

 

Do you get any errors at all? 

 

Let me know more, and we'll take it from there! 

  • Desp's avatar
    Desp
    New member | Level 2
    2 months ago
    Hi Megan,

    I used you website. At first, i tried to login and the 6digit code never sent to me.
    Afterwards, i changed my password (because it was weak and i thought maybe that was the problem).
    Now, I can not log in because it said "invalid email or password".
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey Desp, can you try to reset your Dropbox password from this page, but using a different browser or a private browsing window, to see if that helps?

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